Field Service Technician - Cairns/Port Douglas

Toro Australia; Townsville City; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

A leading equipment service provider seeks an experienced Field Service Technician in Townsville, Queensland. This role involves managing service schedules, performing mechanical repairs, and maintaining strong customer relationships. Ideal candidates will have experience with mobile equipment, a valid driver's license, and exceptional communication skills. The company offers multiple employee benefits, including training opportunities and flexible work practices.

Benefits

Toro scholarship fund

Flexible work practices

Community charitable partnerships

Subsidized Superannuation insurances

Discounted gym memberships

6 weeks paid parental leave

Qualifications

• Must possess strong mechanical skills and experience in maintaining equipment.
• Experience with hydraulic and electrical systems and engines is essential.
• Must have a valid driver's license for the role.

Responsibilities

• Manage field service priorities and schedules effectively.
• Maintain a clean and resourced service fleet vehicle.
• Perform mechanical work on turf maintenance equipment.
• Establish and maintain service-related information.
• Provide product service training to clients.
• Build a customer base for financial growth.

Skills

Ability to work autonomously and in a team environment

Experience in the maintenance and repair of mobile equipment

Ability to use test and diagnostic equipment

Strong interpersonal and communication skills

A valid Australian Motor Vehicle License

Job description

An opportunity exists for an experienced Field Service Technician to join our Equipment team, based from Townsville, Queensland or remotely operating via Cairns, Queensland. Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region in support of a wider national network.

Responsibilities

Your duties in the role include:

• Effectively managing field Service priorities and schedules
• Effectively maintaining a safe, clean, and resourced Service fleet vehicle
• Coordinating and performing various mechanical work involved in repair, maintenance, and servicing of turf maintenance related equipment
• Establishing and maintaining relevant service-related information
• Providing product service training to clients as required
• Establishing and maintaining a customer base to ensure the continued financial growth of the Service Centre
• Undertaking regular internal product-based training to ensure OEM standards of Service can be achieved

Skills & Experience

You must possess:

• Ability to work autonomously and in a team environment
• Experience in the maintenance and repair of mobile equipment, including; hydraulic and electrical systems and diesel and petrol engines
• Ability to use test and diagnostic equipment in order to determine the cause of mechanical or electrical problems
• Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers
• A valid Australian Motor Vehicle License

Working at Toro

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

Toro Australia values overall wellbeing of our employees and focuses on providing employee led benefits to reflect our diverse employee interests including:

• Toro scholarship fund for employees and their dependents
• Internal and external employee nominated training opportunities, ranging from company funded short courses to partial or full reimbursement of fees for tertiary education
• Flexible work practices as appropriate
• Community charitable partnership with our employees including matching charitable donations, special paid leave for volunteerism, company sponsored non-profit events and more
• Subsidized Superannuation insurances through the Toro Superannuation fund
• Staff discount on Toro products
• 6 weeks paid parental leave
• Extensive employee assistance program (EAP)
• Financial wellbeing support, information sessions and subsidized private financial consultations
• Discounted rates for corporate health programs including gym memberships and private health insurance
• Free flu vaccines

To apply

Should you wish to join a market leading company with strong ‘People Values’ and believe you have the necessary skills to succeed please apply via our careers page as soon as possible.