Field Service Technician

ANABELLE BITS PTY LTD; City of Melbourne; On-site; AUD 80,000 - 100,000; Part time

Job summary

A technology services company in Melbourne is expanding and seeking Field Services Technicians for project-based roles. Responsibilities include repairing and installing customer equipment, configuring systems, and keeping job tickets updated. Candidates should have troubleshooting experience in hardware environments and strong communication skills. This casual position offers a collaborative work culture with various benefits including month staff lunches and educational support.

Benefits

Monthly staff lunches

Discounts on tech products

On-site parking

Qualifications

• 18 months experience in hardware support.
• Proven track record of troubleshooting desktop environments.
• Familiarity with IT service desk ticketing tools.

Responsibilities

• Repair and installation of customer equipment.
• Configuration of hardware, software, and devices.
• Keeping job tickets updated in internal tracking systems.

Skills

Providing support for desktop/store hardware infrastructure

Troubleshooting hardware issues

Using IT service desk ticketing tools

Excellent communication skills

Job description

Overview

We are expanding our team and looking for flexible people who are keen to join us on a project basis. Calling all Field Services Technicians who are keen to join us at this exciting time!

About ASI Solutions

Technology is at its most powerful with the right people behind it.

Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business.

At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. We specialise in all areas of IT, from hardware and software procurement to complete IT service support and consulting.

Typical days

Typical days look like this.....

• Repair and installations on customer equipment including laptops, PCs, servers, networking machines adhering with ASI’s internal standard operating procedures and knowledge base
• Configuration of desktop hardware, software and other devices
• Assembling PCs, monitors, and other equipment as necessary
• Working within our internal IT tracking systems, keeping jobs up to date in tickets
• Working on-site and in office as required.

A bit about you…

• 18 months plus experience in providing support for desktop/store hardware infrastructure
• Proven track record on hardware, desktop environment, and interactive whiteboard administration and troubleshooting
• Troubleshooting experience extends to a great understanding of manufacturer repairs isolating issues away from software and applications to hardware faults
• Familiarity with IT service desk ticketing tools and working within structured service level agreements
• Ability to work with multiple jobs on, managing the priorities while maintaining exceptional customer service
• You are used to communicating at all levels and your verbal and written communication skills are your secret power
• You hold a valid driver’s licence, and willing to submit suitable background checks
• Finally, if you have experience with Lenovo and/or Microsoft manufacturer repairs - we would love to hear from you.

Why ASI Solutions?

Join us and be part of a family-centric culture that values innovation, collaboration, and connection. While this is a casual position, we expect you to take part in everything ASI offers, you are an integral part of our team! We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.

We look forward to hearing from you before 18 October