Field Service Technician

Toyota Material Handling Australia; Canberra; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Parental leave

Health insurance

Career development

Employee referral program

Team events

Job summary

Toyota Material Handling Australia (TMHA) is seeking an experienced Plant Mechanic/Field Service Technician to join our team in the Canberra/Queanbeyan region. You will perform maintenance, repairs and modifications at customer sites, ensuring equipment downtime is minimized and productivity is maximized.

The successful candidate will have a trade qualification, hands-on experience with material handling equipment (forklifts, reach trucks, automated systems), and strong diagnostic skills in

Qualifications

• Current Driver's licence is required.
• Experience as Plant Mechanic and relevant trade qualifications.
• Experience in forklift industry or similar.
• Strong mechanical, electrical, and hydraulic troubleshooting skills.
• Ability to travel and stay away from home as required.

Responsibilities

• Conduct mechanical repairs and maintenance of customer units including preventive service and breakdowns.
• Carry out maintenance at customer sites and in line with customer requirements.
• Diagnose, repair, and maintain forklifts, reach trucks, and automated systems.
• Prepare service records and reports.
• Provide on-site technical support and troubleshooting.
• Communicate effectively with customers to understand needs and provide solutions.

Skills

Plant Mechanic experience

Driver's licence

Troubleshooting

Communication skills

Independent worker

Team player

Education

Trade qualification (Forklift/Automotive/Plant)

Job description

• Global Market Leader in Forklifts & Material Handling Equipment
• Great workplace culture
• Industry competitive rates and allowances

• Global Market Leader in Forklifts & Material Handling Equipment
• Great workplace culture
• Industry competitive rates and allowances

About Us

Toyota Material Handling Australia (TMHA) is a market leader in material handling solutions, offering a wide range of forklifts and warehouse equipment, automation systems, and after-sales services. With a strong commitment to innovation, quality, and customer service, TMHA is dedicated to providing reliable and efficient solutions for businesses.

Position Overview

We are seeking an experienced and dedicated Plant Mechanic/ Field Service Technicians to join our dynamic team in Queanbeyan and Canberra region. As a Technician at TMHA, you will play a vital role in ensuring our customers' equipment is maintained to the highest standard, minimizing downtime and maximizing productivity. In this role, you will be responsible for carrying out a range of maintenance services including planned maintenance, repairs and modifications at the Customer's site and in accordance with the Customer's requirements and within the Company's guidelines and procedures.

Key Duties & Responsibilities

• Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs in a timely manner.
• Maintaining professional level of customer service with all TMHA clients and customers.
• Diagnose, repair, and maintain a variety of material handling equipment, including forklifts, reach trucks, and automated systems.
• Conduct preventative maintenance services to ensure equipment reliability and longevity.
• Respond to service calls efficiently, providing on-site technical support and troubleshooting.
• Maintain accurate service records and reports.
• Communicate effectively with customers to understand their needs and provide solutions that exceed expectations.
• Collaborate with the wider service team to ensure a high level of customer satisfaction.
• Stay updated on the latest technology and service procedures within the industry.
• Ability to maintain accurate records of job sheets, timesheets and any other administrative components.

Qualifications, Requirements & Skills

• Current Driver's licence.
• Expereince as Plant Mechanic
• Relevant trade qualification (Forklift Mechanic, Automotive Electrician/Light Vehicle Mechanic, Heavy Vehicle, Plant, Diesel Mechanic).
• Previous experience within the forklift industry or similar in an associated industry.
• Proven experience in servicing and maintaining material handling equipment or similar machinery.
• Strong mechanical, electrical, and hydraulic troubleshooting skills.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills.

Can Demonstrate

• Good diagnostic and repair skills.
• Strong work ethic and self-motivation.
• Well-developed mechanical aptitude.
• Good time management skills with the ability to work independently.
• Strong oral and written communication skills.
• Successful applicant will be required to travel and work away from home minimum of 2 consecutive nights per every 2 months consistently.

Benefits @ TMHA

• Paid Parental Leave Program
• Family Day Events
• Family Christmas Parties
• Free access to WHEREFIT to gain exclusive offers for health, fitness, and wellbeing
• Corporate Health Insurance
• Employee Assistance Program available to you and your family
• Dedicated monthly onsite support at our metro locations
• Sense of Purpose with quarterly donations made to local charities and junior sporting clubs
• Enjoy exclusive discounts across Toyota Insurance, Kinto & Canberra Raiders apparel.
• Financial Wellbeing activities
• Kid’s School Holiday packs with a range of activities!!
• Career development initiatives.
• Employee Referral Program

Our Commitment

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.