Field Service Team Lead: Forklift Tech Training

Toyota Material Handling Australia; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Toyota Material Handling Australia (TMHA) is seeking a Field Service Team Leader to develop Field Service Technicians via training and onsite support while continuing to perform the core Field Service Technician duties. The role emphasizes safety, customer service, and efficient field operations.

Previous leadership experience in a similar environment, a relevant trade qualification, and forklift maintenance knowledge are essential, with LPG license as a desirable plus.

Qualifications

• Previous experience leading a team in a similar environment.
• Relevant trade qualification.
• Experience in maintenance of IC and/or battery electric forklifts.
• License to install and repair LPG systems (desirable).

Responsibilities

• Be the first point of contact for technicians for operational and technical matters.
• Ensure all Technicians are abiding by TMH WHS & environmental policies.
• Ensure that safe work practices are used when carrying out tasks on customer sites.
• Assist the technicians in meeting standard times and quoted timelines.
• Maintain van cleanliness, grooming and presentation standards.
• Maintain regular contact with Field Service Controllers and Field Service Manager.
• Assist technicians with labour utilisation, paperwork and operational requirements.
• Support technicians to resolve customer issues in collaboration with FSC/FSM.
• Work with technicians to maintain inventory stock levels.
• Perform other tasks as requested by the FSM.

Skills

Team leadership

Forklift maintenance

LPG licensed (desirable)

Customer service

Communication

Time management

Teamwork

Education

Trade qualification

Job description

Toyota Material Handling Australia (TMHA) is seeking a Field Service Team Leader to develop Field Service Technicians via training and onsite support while continuing to perform the core Field Service Technician duties. The role emphasizes safety, customer service, and efficient field operations.

Previous leadership experience in a similar environment, a relevant trade qualification, and forklift maintenance knowledge are essential, with LPG license as a desirable plus.