Field Service Representative (Fsr)

Thales Group; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Family friendly workplace

Fitness Passport Discount

Employee discounts with affiliates

Modernised Paid Parental Leave

Veterans Leave

Training and development opportunities

Job summary

Thales in Townsville seeks a Field Service Representative to support R-DTT simulators and related training services for the defence sector. You will perform administrative, servicing, maintenance, and repair activities on-site, ensuring compliance with the life-cycle support contracts at Lavarack Barracks.

Based in Australia, you will engage with customers, compile monthly reports, and contribute to a high‑performing Avionics training and simulation team.

Qualifications

• Sound understanding of computer and networking maintenance and servicing principles.
• Advanced diagnostic and fault-finding capabilities.
• Experience in the writing and management of technical publications and submission of detailed monthly reports.
• Experience in use of JIRA and MS Office Suite.
• Experience in the development and delivery of training.
• Experience in parts and issues database management.
• Demonstrate ability to utilise a failure, reporting, and corrective action system.
• Demonstrate ability to liaise with customers and internal stakeholders in support of a major project.

Responsibilities

• Perform administrative, servicing, maintenance, training and repair activities for ongoing customer support of the R-DTT.
• Ensure work is carried out in accordance with the contract requirements for the site.
• Work at Lavarack Barracks, Townsville, on Thul Garrie Waja and Gurrumbilbarra Land.
• Prepare and submit detailed monthly reports and related documentation.
• Liaise with customers and internal stakeholders to support a major project.

Skills

Networking maintenance

Diagnostics

Technical publications

Training delivery

Parts database management

Customer liaison

Issue reporting system

Tools

JIRA

MS Office

Job description

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – driving this technology are our people. It takes talented people to build and power the systems and solutions that communities depend on every day. So, we stay curious and make space for diverse points of view. From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Our Benefits

• Family Friendly Workplace Certified company with Competitive Remuneration
• ThalesFlex – Hybrid work environment.
• Fitness Passport Discount + Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance).
• Modernised Paid Parental Leave.
• Veterans Leave.
• Personal & professional training development opportunities.

OUR TEAM

As part of our Avionics group, you will join our high performing Training and Simulation team which delivers both simulation products and training services to Defence and Civil customers in Australia. The Reconfigurable Desktop Trainer (R-DTT) support team conducts all maintenance and repairs to the R-DTT simulators located at various defence establishments in Australia. Each site is manned by a Field Service Representative FSR (who is a Simulation Technician (SIMTECH) / Trainer) with management of the sites being the responsibility of the maintenance manager (MM).

YOUR ROLE

Come join us as a Field Service Representative where you will be playing a key role in administrative, servicing, maintenance, training and repair activities associated with the ongoing customer support for the R-DTT and ensure it’s carried out in accordance with contracted requirements for the site as detailed in the R-DTT through life support contract.

Working at our Lavarack Barracks, Townsville on Thul Garrie Waja and Gurrumbilbarra Land, your will possess below skills to be successful in the role:

• Sound understanding of computer and networking maintenance and servicing principals;
• Advanced diagnostic and fault‑finding capabilities;
• Experience in the writing and management of technical publications and submission of detailed monthly reports.
• Experience in use of JIRA and MS Office Suite.
• Experience in the development and delivery of training;
• Experience in parts and issues database management;
• Demonstrate ability to utilise a failure, reporting, and corrective action system;
• Demonstrate ability to liaise with customers and internal stakeholders in support of a major project;

Desirable Experience

• AFV Commander or gunnery instructor;
• Simulator Operational experience
• Configuration management experience/exposure

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.

We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.