Field Service Representative

Northrop Grumman Australia; Townsville City; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Professional development

2 weeks extra annual leave

Novated car lease

Parental leave

Employee Assistance Program

Job summary

Northrop Grumman Australia seeks an experienced Field Service Representative to support the Apache Longbow Fire Control Radar, staying close to the aircraft in Townsville. You’ll train with US OEM specialists and become the SME on-site, coordinating with NG in the USA and Army maintainers.

Based in Townsville with relocation support, you will require NV1 clearance to commence, and may attend overseas training in Baltimore, USA for up to six weeks.

Qualifications

• Background in rotary wing avionics and related systems.
• Experience in a military aviation environment or ADF contexts.
• Strong fault-finding skills beyond manuals.
• Ability to work independently and make timely decisions.
• NV1 clearance current or able to obtain clearance.
• Avionics Cert IV B1/B2 or relevant engineering background.

Responsibilities

• Guide and upskill Army maintainers to improve capability.
• Diagnose and resolve complex faults on Longbow radar systems.
• Address on-aircraft issues and bench-level testing/repair.
• Serve as technical bridge to US engineering (reachback).
• Build strong relationships with Army, operators, and other FSRs.
• Operate independently as NGA's presence on site.

Skills

Rotary wing avionics

Military aviation experience

Fault finding

Independent working

Client/Operator liaison

NV1 clearance readiness

Education

Avionics Cert IV B1/B2 or engineering background

Job description

We are Northrop Grumman Australia (NGA). Our 800 strong team is leveraging unparalleled global resources to deliver sovereign Defence capability aligned to the Government’s priorities across Aeronautics, Mission Critical Systems, Space and Guided Weapons. As we build our business and our capabilities, we are also developing a reputation as a great place to work. Help us define what is possible for our nation and for your career.

The Role:

You’ll be supporting Northrop Grumman’s state of the art Apache Longbow Fire Control Radar, a key target acquisition system on the helicopter and enables target detection, tracking and engagement in complex environments.

This capability is new to the Australian Army, with aircraft and radar systems only just being introduced. No one locally has deep experience yet in this capability, you’ll build it from the ground up.

You’ll train shoulder‑to‑shoulder with US OEM specialists, then step into the role as the first Australian Field Service Representative on the program for Northrop Grumman, embedded in Townsville.

From there, you become the SME others rely on, solving complex issues, working directly with NG in the USA, and helping shape how this system is supported in Australia.

If you want to stay hands‑on, build real depth on a high‑end system, and step out of the posting cycle into something more stable, this is that move.

Based in Townsville, with relocation support available. NV1 clearance required to commence.

Please note, up to 6 weeks overseas training in Baltimore, USA with Northrop Grumman Mission Enabling Services (MES) in November/December is highly likely and you must be able to attend.

Key Responsibilities

This is where you build your reputation as the go‑to.

• Support early capability by guiding and upskilling Army maintainers
• Diagnose and resolve complex faults on Longbow radar systems
• Work across on‑aircraft issues and bench‑level testing/repair
• Act as the technical bridge to US engineering (reachback support)
• Build strong working relationships with Army, operators and other FSRs
• Operate independently as the trusted NGA presence on site

You’ll get exposure others don’t, direct OEM access, early‑stage platform challenges, and the chance to become the person who knows this system end to end.

About You

You’re likely already in a squadron, hangar, or support environment — and you want to stay close to the aircraft, not step away from it.

• Background in rotary wing avionics (strong preference)
• Likely ex‑ADF or experienced in a military aviation environment
• Strong at fault finding, not just following manuals, but understanding systems
• Comfortable working independently and making calls when it counts
• Able to build trust with operators and maintainers
• Avionics (Cert IV B1/B2) or relevant engineering background
• Current or re‑instatable NV1 clearance (required to start)

You won’t know this radar yet. You do need to want to own a system, learn it properly, and become the expert others turn to.

What we Offer

We have built our benefits to help you define your possible.

• Professional Development – further education, leadership development, professional industry memberships and unlimited access to a range of online training
• Purchased extra annual leave – 2 weeks
• Salary packaging including novated car leases
• Generous paid parental leave – 18 Weeks
• Volunteer and enhanced Reservist Leave
• Employee Assistance Program

Everyone Matters

Doing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.

We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP (2024-2026), and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.

As a Defence security clearance is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification.

We are proud to be WORK180 accredited – check us out here Northrop Grumman Australia | WORK180 Endorsed Employer