Field Service Pro: Customer-Centric PDP Expert

Ricoh Imaging Europe; Sydney; On-site; AUD 34,000 - 48,000; Full time

Job summary

Ricoh Imaging Europe in Sydney, Australia seeks a permanent Field Service Technician to deliver onsite service calls focused on customer satisfaction and KPI achievement.

You will discuss faults with customers, advise on solutions, and share learnings with the team during regular meetings.

You will also maintain strong customer relationships, accurately account for parts and consumables, and keep up to date with Ricoh products through PDP training.

Responsibilities

• Deliver onsite service calls focused on customer satisfaction and KPI achievement.
• Discuss faults with customers, advise on solutions, and share learnings with the team during regular meetings.
• Maintain strong customer relationships, accurately account for parts and consumables, and stay updated with PDP training.

Job description

Ricoh Imaging Europe in Sydney, Australia seeks a permanent Field Service Technician to deliver onsite service calls focused on customer satisfaction and KPI achievement.

You will discuss faults with customers, advise on solutions, and share learnings with the team during regular meetings.

You will also maintain strong customer relationships, accurately account for parts and consumables, and keep up to date with Ricoh products through PDP training.