Field Service & Installation Technician

Matthews Australasia; Council of the City of Sydney; On-site; AUD 30,000 - 60,000; Full time

Job summary

An innovative Australian family business is seeking a Field Service & Installation Technician to install and service equipment across New South Wales. The ideal candidate will have exceptional communication skills and a technical qualification or strong mechanical aptitude. This role offers competitive salary, comprehensive training, and the opportunity to work independently in a dynamic environment.

Benefits

Competitive salary with annual leave loading

Modern fully serviced vehicle

Comprehensive training and support

Qualifications

• Experience as a Field Service and Installation Technician.
• Valid driver’s licence for travel.
• Ability to work autonomously.

Responsibilities

• Building and maintaining positive customer relationships.
• Performing scheduled and preventative maintenance.
• Installing and commissioning equipment.

Skills

Exceptional communication and customer service skills

Technical qualification (electrical/electronic trade or engineering)

Mechanical aptitude

Flexibility to adapt to changing priorities

Networking or software familiarity

Job description

Join an innovative Australian family business that’s transforming the way equipment is installed and serviced. We’re looking for a hands-on technician who thrives on problem-solving, taking ownership, and delivering exceptional customer experiences.

About us
Matthews Australasia is a proud Australian family business with over 40 years of experience, renowned as an industry leader in intelligent product identification and software traceability solutions, primarily serving the food & beverage sector.

Why this role is great

Competitive salary with annual leave loading and on-call allowance

Modern fully serviced vehicle, fuel card, laptop/tablet, and mobile phone

Autonomous field work with a diverse range of products and customers, no two days are the same

Supportive, friendly team environment with excellent technical support

Comprehensive training and support to ensure you thrive on the job

Opportunity to make a real impact in a values-led, purpose-driven organisation

The role

As a Field Service & Installation Technician, you’ll be on the ground installing, maintaining, and servicing Matthews’ equipment across NSW. You’ll work in a mix of environments, from warehouses to industrial sites, and help keep our customers’ production lines running smoothly.

Your day-to-day will include:

• Building and maintaining positive customer relationships
• Taking ownership of sites and troubleshooting issues independently
• Performing scheduled and preventative maintenance
• Responding to corrective maintenance calls
• Installing and commissioning equipment, sometimes over multiple days
• Completing service reports and managing spare parts
• Training operators and ensuring safety standards are met
• Participating in after-hours support and occasional travel

What you’ll bring

• Exceptional communication and customer service skills, you’ll be the face of Matthews on-site
• A technical qualification (electrical/electronic trade or engineering) or strong mechanical aptitude
• A proactive, technically minded approach and ability to work autonomously
• Flexibility to adapt to changing priorities or environments
• Basic networking or software familiarity (PLCs, data systems; training provided)
• A valid driver’s licence and availability for occasional after-hours work and travel

To apply, please submit your application, including your answers to the following questions:

• How many years' experience do you have as a Field Service and Installation Technician?
• Which of the following statements best describes your right to work in Australia?
• Do you have a current Australian driver's licence?