Field Service Engineer (L2)

Smiths Group; Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Smiths Detection is seeking a hands-on Field Service Engineer to join our service team and support X-ray and trace detection equipment across Australia. Applicants must be Australian citizens or permanent residents and able to obtain security clearances.

The role involves troubleshooting, maintenance, and on-site/remote support, with travel across metropolitan, regional and remote sites. A technical qualification and 3+ years in field service are required.

Qualifications

• Certificate III Trade Qualification or Degree in Mechanical, Electrical, Electronic Engineering, Mechatronics, IT, or a related discipline.
• Minimum 3 years' experience in field service, maintenance, technical support, or a similar hands-on engineering environment.
• Strong fault-finding and troubleshooting skills across mechanical and electrical systems.
• Comfortable working with hand tools, power tools, laptops and diagnostic equipment.
• Strong customer service and communication skills.

Responsibilities

• Service, troubleshoot, maintain and repair X-ray and trace detection systems at customer sites.
• Perform preventative and corrective maintenance activities in line with service agreements.
• Diagnose mechanical, electrical and electronic faults using testing equipment and software tools.
• Replace and repair components including motors, belts, rollers, sensors and other mechanical assemblies.
• Install and commission new equipment at customer sites.
• Provide both onsite and remote technical support to customers.
• Complete service reports, maintenance records and other field documentation.
• Participate in an on-call roster to support customers outside standard business hours.
• Travel extensively across metropolitan, regional and remote locations, including overnight stays when required.
• Work closely with customers, subcontractors and internal stakeholders to ensure service excellence.
• Support continuous improvement initiatives and assist with mentoring junior team members.

Skills

Field service engineering

Troubleshooting

Electrical systems

Mechanical systems

Customer service

Education

Certificate III Trade Qualification

Degree in Mechanical/Electrical/Electronic Engineering

Tools

Diagnostic equipment

Laptops

MS Office

Job description

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Smiths Detection is a global leader in threat detection and security screening technologies, supporting aviation, ports, borders, defence and critical infrastructure worldwide. We are seeking a hands-on Field Service Engineer to join our growing service team and provide technical support, maintenance, and repairs for our industry-leading X-ray and trace detection equipment across Australia.We are specifically seeking Australian Citizens or Permanent Residents for this opportunity. Due to customer security requirements and the need to obtain relevant security clearances, applicants must hold either Australian Citizenship or Permanent Residency at the time of application.

This role is ideal for a technically minded professional who enjoys problem-solving, working autonomously, and travelling to customer sites while delivering exceptional service. What You'll Be Doing

• Service, troubleshoot, maintain and repair X-ray and trace detection systems at customer sites
• Perform preventative and corrective maintenance activities in line with service agreements
• Diagnose mechanical, electrical and electronic faults using testing equipment and software tools
• Replace and repair components including motors, belts, rollers, sensors and other mechanical assemblies
• Install and commission new equipment at customer sites
• Provide both onsite and remote technical support to customers
• Complete service reports, maintenance records and other field documentation
• Participate in an on-call roster to support customers outside standard business hours
• Travel extensively across metropolitan, regional and remote locations, including overnight stays when required
• Work closely with customers, subcontractors and internal stakeholders to ensure service excellence
• Support continuous improvement initiatives and assist with mentoring junior team members

Qualifications

What We're Looking For

• Certificate III Trade Qualification or Degree in Mechanical, Electrical, Electronic Engineering, Mechatronics, IT, or a related discipline
• Minimum 3 years' experience in field service, maintenance, technical support, or a similar hands-on engineering environment
• Strong fault-finding and troubleshooting skills across mechanical and electrical systems
• Comfortable working with hand tools, power tools, laptops and diagnostic equipment
• Strong customer service and communication skills
• Ability to work independently and manage competing priorities
• Proficiency with Microsoft Office applications
• Ability to obtain required security clearances and industry licences

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial andlifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.

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