Field Service Coordinator

Hitachi Construction Machinery Co., Ltd.; Emerald; On-site; AUD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Service Coordinator to join their Emerald branch. This role involves providing technical guidance and leadership to field service technicians, ensuring compliance with safety regulations, and mentoring the team for improved performance. The position offers a permanent full-time opportunity with competitive pay, potential overtime, and a supportive work environment focused on career development. Join a company that values safety, diversity, and the contributions of its employees, while enjoying the benefits of a rewarding career in a leading OEM.

Benefits

Permanent Full Time Position

Competitive Pay Rate

Emerald Housing Allowance

Company Biannual Bonuses

Exclusive Staff Discounts

OEM Training Opportunities

Supportive Mentorship

Qualifications

• Experience in a similar position with exceptional communication skills.
• Strong technical understanding of earthmoving equipment.

Responsibilities

• Provide technical guidance and leadership to field service technicians.
• Ensure compliance with WHS responsibilities and safety culture.

Skills

Communication Skills

Customer Service Skills

Time Management

Problem Solving

Attention to Detail

Education

Relevant Trade Qualifications

Experience in Similar Position

Tools

Earthmoving Equipment Knowledge

Financial Best Practices Understanding

Job description

Benefits

• Permanent Full Time Position in a leading OEM with long term job security
• 7-7 roster based in the Emerald branch, home every night.
• Competitive pay rate + potential overtime + Emerald housing allowance + company biannual bonuses! $$$
• Exclusive staff discount on a range of goods and services
• OEM training and opportunities for upskilling with access to the latest technologies
• Supportive mentors who value your input in finding new and improved ways to achieving success
• Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

The Opportunity

HCA has an exciting opportunity for an experienced and motivated Service Coordinator. Based in our Emerald branch, the key focus of this role is to provide technical guidance and leadership to our field service technicians for the Greater Emerald region.

Reporting to the Service Supervisor, you will also:

• Ensure our field service employees comply with all WHS responsibilities, and that above all, a safety first culture is a consistent behaviour within the team
• Mentor, guide and support the team to improve performance and efficiencies
• Ensure efficient utilisation of equipment and resources in line with customer requirements and agreed budgets
• Provide technical guidance and support to field service team members
• Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing
• Provide timely and accurate quotations for field service activities
• Support existing customers through maintaining strong communication while proactively resolving issues

As the ideal candidate you will also have:

• Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
• A strong ability to navigate complex issues, and be ambitious in achieving success
• A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation and travel recovery
• Attention to detail in documenting and follow-up
• A Safety First leadership style
• A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.