Field Operations Manager

Crown Equipment; City of Darwin; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading global materials handling company is seeking a dynamic Field Operations Manager in Darwin to lead a team of technicians. This role involves managing service operations, ensuring high-quality performance, and driving customer satisfaction. The ideal candidate will have strong leadership skills and a diploma in management or equivalent experience. Join a company that values growth and innovation, and offers a supportive work environment.

Benefits

Benefits program with discounts from 400+ retailers

Health and wellbeing platform

Corporate rates for private health insurance

Employee Assistance Program

Qualifications

• Proven leadership in service operations or industrial equipment.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage Service Technicians in all areas of the Service business.
• Resolve disputes and site issues effectively.
• Conduct quarterly branch audits and implement improvement plans.

Skills

Leadership in service operations

Analytical skills

Communication abilities

Attention to detail

Education

Diploma in Management or equivalent

Job description

About the Role
We are seeking a dynamic and results-driven Field Operations Manager to lead our field technicians, workshop technicians and parts interpreter for the Northern Territory. This pivotal role ensures the highest quality performance across our service division, driving operational excellence, safety, and profitability.

Key Responsibilities

The Field Operations Manager is responsible for effectively managing the nominated team of Service Technicians in all areas of the Service business, including providing support and skill development to encourage and improve work performance. Further responsibilities include managing all service functions including maintaining customer retention and developing new business relationships. Responsibilities include:

• Drive service lead generation and PMP frequency optimization.
• Oversee inventory management and cost control.
• Lead regular performance reviews and team meetings.

• Ensure high-standard maintenance of our rental, fleet, and contract assets.
• Monitor equipment condition, breakdowns, and service schedules.
• Conduct quarterly branch audits and implement improvement plans.

• Maintain communication between service and other departments.

• Maximize sales of Overhaul, Heavy Duty Battery, and Preventative Maintenance Plans.
• Ensure accurate invoicing and forecasting.

• Resolve disputes and site issues effectively.
• Monitor contract compliance and wheel/tyre usage reporting.

• Build strong relationships across branch and head office teams.
• Lead stocktake processes and manage service escalations.
• Take ownership of events impacting service revenue and results.

Qualifications & Experience

• Diploma in Management or equivalent industry experience preferred.
• Proven leadership in service operations or industrial equipment.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and ability to manage competing priorities.

Why Join Us?

• Lead a high-performing team across a diverse and impactful region.
• Be part of a company committed to safety, innovation, and customer satisfaction.
• Enjoy opportunities for growth and development in a supportive environment.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.