Field Forklift Mechanic/Service Technician

Crown Equipment Corporation; Mackay Regional; On-site; AUD 55,000 - 76,000; Full time

Benefits offered by this job

Discounts & cashback

Health & wellbeing platform

Private health insurance rates

Inclusive working environment

Employee assistance program

Job summary

Crown Equipment Corporation is seeking a dedicated Field Service Technician for the Mackay region in Australia. You will service and repair material handing equipment, manage service schedules, and maintain thorough service records while using modern field-based tools to optimise your daily workflow.

Join Australia’s leading forklift service provider with strong onboarding, comprehensive training, and an opportunity to advance into management or engineering roles.

Qualifications

• Prior experience as forklift mechanic or service technician is highly regarded but not essential.
• Ability to perform scheduled maintenance, safety checks and repairs.
• Demonstrated mechanical aptitude and hands-on ability.

Responsibilities

• Conduct scheduled and breakdown services for customer sites.
• Assist in preparation of field-based quotes for customers.
• Record notes and file service records accurately.
• Maintain up-to-date technical knowledge including automation and telematics.
• Partner with Crown to maximise service and sales within a dedicated territory.

Skills

Mechanical aptitude

Problem-solving

Attention to detail

Communication skills

Customer service

Teamwork

Independent work

Job description

Job Description

Description

Your role will play a significant part in the company’s growth and overall success by delivering quality service to our customers whilst performing scheduled maintenance and safety & function checks.

What you will do:

• Full Time Field Based Role
• Servicing and repair of material handling equipment in a dedicated territory and customer base – Help Crown build positive customer experiences
• Latest field-based mobile technology to assist you to manage your daily work schedule
• Inventory input on your Company allocated service van & customer sites - Deliver a professional level of service
• Gain experience in dealing with Australia’s top tiered customer base
• Join the leading forklift service business in Australia – Yes, that’s right, we are the largest forklift service provider in Australia.
• Initial 8 Week onboarding and industry leading training program
• Perform routine maintenance & complete service work – Reactive & Planned
• Accurately maintain important service records of work performed by you.

Are you looking for a progressive career change from another industry and want to learn new skills that have potential to earn competitive hourly rates with incentives and excellent potential for overtime? Then this is the role for you.

Why Crown Equipment?

• Join one of the biggest and still family owned forklift brands in the world and be paid one of the industry’s best rates of pay for service technicians
• Looking to change career paths from other industry sectors like electrical, building sectors? Apply now! – Our training will help you transition your skills into the material handling industry!
• Industry leading induction period for complete preparation
• Uniforms, jackets, hats, beanies and PPE are all supplied
• Fully equipped service vans or weekly tool allowances provided
• Full time role with regularly available overtime
• Earn additional money with our industry leading incentive programs
• Safety Recognition Program for safe work practices
• Ability to further your career and expand your profession into roles such as management, other internal roles or even engineering.
• Specialised ongoing training from industry leading professionals

Typical Crown Technician Tasks and Duties?

• Conduct customer-focused scheduled and ‘breakdown’ services.
• Assist in the preparation of field-based quotes for customers through the completion of jobs.
• Record notes and file service records appropriately – be a part of the service team and provide high level customer service to help our customers’ solve their material handling needs.
• Access to industry-leading training and development and grade progression opportunities, including potential opportunities to train less experienced service technicians in more complex aspects of service and repair work in the field.
• Maintain up to date technical knowledge, including emerging technologies in automation and telematics.
• Keep up to date with industry trends, new products and services.
• Partner with the Company and maximise additional sales and service across a dedicated customer base.

Requirements

• Prior experience as a forklift mechanic or service technician will be highly regarded but not essential
• Ability to perform scheduled maintenance, safety checks, and repairs
• Demonstrated mechanical aptitude
• Excellent problem-solving skills
• Strong attention to detail
• Ability to work independently and as part of a team
• Good communication and customer service skills

Benefits

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

What sets us apart?

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.