Fees and Scholarships Administrator

Swinburne University; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid options

Parental leave

17% superannuation

Job summary

Swinburne University is seeking a Fees and Scholarships Administrator to provide high-quality customer service, respond to enquiries, and support student needs at our Hawthorn campus. You will advise on student fees, resolve fee issues, and administer VET Student Loans, eCAF applications, sponsorships and refunds.

The role requires managing complex fee-related enquiries and delivering compliant, accurate financial administration.

Qualifications

• Experience delivering high-quality support services in a demanding environment.
• Ability to manage time and prioritise workloads to meet deadlines.
• Ability to work independently as part of a team to deliver coordinated services to stakeholders.
• Strong interpersonal skills with diverse groups of people.

Responsibilities

• Provide high-quality customer service to internal and external stakeholders.
• Offer accurate advice on student fees and sponsor arrangements.
• Process VET Student Loans, eCAF applications, sponsorships and refunds.
• Allocate and reconcile fees and support timely service delivery.

Skills

High-quality customer service

Time management

Independent work

Interpersonal skills

Education

Diploma or certificate in relevant field

Job description

• Join the Student Administration team at Swinburne University
• Full time, ongoing position at our Hawthorn campus
• HEW 4 salary + 17% superannuation

About the Role

Reporting to the Team Leader, Fees and Scholarships, the Fees and Scholarships Administrator provides high-quality customer service to internal and external stakeholders, responding to enquiries and working collaboratively to support student needs.

The role provides accurate advice on student fees, resolves fee-related issues, and administers VET Student Loans, vocational education (VE) payment plans and sponsorship arrangements. Responsibilities include allocating and reconciling fees, assisting students with VET Student Loan and eCAF applications, processing sponsorships and refunds, and managing complex fee-related enquiries.

The position plays an important role in maintaining financial accuracy and regulatory compliance while delivering timely, effective support to students. The Administrator also contributes to the efficient delivery of services across the Graduations, Fees and Scholarships team and Student Administration more broadly, as required.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated, relevant experience in the provision of high-quality support services within a demanding, client-focused environment
• Good time management and organisation priorities workloads to ensure deadlines are met
• Demonstrated ability to work independently as part of a team to deliver coordinated and high-quality services to a range of stakeholders
• Demonstrated high-level interpersonal skills, including the ability to liaise effectively to people from diverse social and cultural backgrounds

Qualifications

Completion of a diploma level qualification with relevant work experience or certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or educational training.

Further information about this role can be found in the attached position description.

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Applications Close

Applications Close: Wednesday 4th November 2026, 11pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact ***************@swin.edu.au or call [phone]. Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to ***************@swin.edu.au.

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.