FCO Expression of Interest _ Future Campaigns

Queensland Fire Department; Gold Coast City; On-site; AUD 100,000 - 125,000; Part time

Job summary

A public safety organization is seeking a Fire Communications Officer to manage emergency calls and dispatch resources across Queensland. Candidates should have a valid Blue Card, Australian Citizenship, and the ability to obtain a Certificate III in Public Safety. The role involves risk assessment and resource coordination to ensure effective responses to emergencies. This is a permanent part-time position with training opportunities available.

Qualifications

• Must hold a valid Blue Card.
• Australian Citizenship, New Zealand Citizenship, or Australian Resident Status required.
• Ability to complete communications training programs.

Responsibilities

• Accept incoming fire and emergency incident calls.
• Assess risks and identify resources for appropriate responses.
• Dispatch and coordinate resources to calls for assistance.

Skills

Emergency incident call taking

Risk assessment

Resource coordination

Communication technology

Education

Certificate III in Public Safety

Job description

The Queensland Fire Department is seeking expressions of interest for future Fire Communications Officer campaigns. Fire Communications Officer roles are offered on a Permanent Part-Time basis only, with the exception of Central Region – Rockhampton, where roles are offered as Permanent Full-Time.

Classification: FCO
Division: State Operations
Region/Directorate: STATE FIRE COM
Work Unit: STATE FIRE COMMUNICATIONS
Location: There are seven Fire Communications Centres across Queensland, including FireCom Southport, FireCom Brisbane, FireCom Toowoomba, FireCom Kawana, FireCom Rockhampton, FireCom Townsville, and FireCom Cairns.

About Us: The Queensland Fire Department provides fire prevention, preparedness, and response services to Queensland communities. The department encompasses Queensland Fire and Rescue, Rural Fire Service Queensland, and works together to pre-empt, prevent, mitigate, and manage the consequences of fires and other emergencies.

Purpose of the role: The Fire Communications centres are responsible for emergency call taking, dispatching on-scene communications, coordinating and managing QFD resources. Staff are trained in incident management systems, hazardous materials, and technical rescue operations.

Key Requirements

• Currently holds a valid Blue Card (from Blue Card Services), with attached evidence to support
• Australian Citizenship, New Zealand Citizenship, or Australian Resident Status
• Have or ability to obtain Certificate III in Public Safety (Emergency Communications Centre Operations)
• Ability to successfully complete training programs of the ‘Communications Training and Professional Development Program (CTPDP) at the prescribed level

Desirable Requirements

• Typing speed of 45 wpm with 95% accuracy
• Have or ability to obtain a Apply First Aid and CPR Certificates

Your Key Accountabilities

• Accept incoming fire and other relevant emergency incident calls and enquiries and collect relevant information
• Assess the risks associated with a situation and the availability and capability of resources to determine the appropriate response and/or resources to be dispatched
• Dispatch and coordinate appropriate resources to calls for assistance and notify other organisations in accordance with the Communication Doctrine and Directives
• Maintain and update all incident information in the centre’s computer-aided dispatch system, continually monitor progress, support and liaise with operational staff until completion of incident
• Complete required post-incident administration including provision of information and reports to stations and other agencies and organisations
• Monitor alarm signals and respond in accordance with Communications Doctrine and Directives
• Provide mentoring and guidance on the job to new staff
• Contribute to improvement of operational and administrative systems and procedures
• Identify systems and technical faults and liaise with Specialist Operational Services Unit in relation to reporting, maintaining, and updating communications technology
• Undertake general administrative and project duties as allocated

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

• Leadership Competency Stream – Individual Contributor (leading self)
• Vision: Leads strategically, stimulates ideas and innovation, leads change in complex environments, makes insightful decisions
• Results: Develops and mobilises talent, builds enduring relationships, inspires others, drives accountability and outcomes
• Accountability: Fosters healthy and inclusive workplaces, pursues continuous growth, demonstrates sound governance

The QFD shared values include Respect, Integrity, Trust, Courage, and Loyalty.

Want more information? Please contact [e-mail] or visit our website to find out more about the Queensland Fire Department.