Fault Coordination Technician

Aurizon; Rockhampton Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Career development

Mentoring programs

Health insurance discounts

Parental leave

Super booster

Job summary

Aurizon is seeking a Fault Coordination Technician to monitor and manage the Operational Systems Network within Aurizon's Network Operations Centre (NOC), coordinating faults, repairs, and service restoration to minimise train delays and customer impact.

You will work shifts, hold mandatory electronics/ instrumentation qualifications, and be familiar with SAP for logging and scheduling work orders. Aurizon offers development opportunities, mentoring, and benefits.

Qualifications

• You must hold a Certificate III in Electronics and/or Telecommunications, or a Certificate IV in Instrumentation.
• Desirable: a Registered Cabling Licence (AMA) or willingness to obtain.
• Desirable: Electrical Trade Certificate or a Restricted Electrical Work Licence.

Responsibilities

• Continuously monitor the Operational Systems Network, identifying faults and investigating irregularities or issues.
• Provide proactive response and coordination to faults to minimise delays and customer impact.
• Ensure out of hours faults and customer enquiries are effectively managed.
• Coordinate testing of backup systems to minimise service interruption.
• Perform moves and changes to system configuration and preventative maintenance tasks as scheduled.
• Communicate clearly with stakeholders to ensure safe and reliable operation.

Skills

Fault detection

Telecommunications systems

Shift work

Stakeholder communication

Education

Cert III Electronics and/or Telecommunications

Cert IV Instrumentation

Electrical Trade Certificate or Restricted Electrical Work Licence

Tools

SAP

Job description

As a Fault Coordination Technician, you will play a critical role in maintaining the performance and reliability of Aurizon's Operational Systems Network. Working within Aurizon's Network Operations Centre (NOC), which houses the Fault Coordination Centre (FCC), you will monitor and manage telecommunications and signalling network systems 24/7, identifying faults, completing repairs, coordinating service restoration activities, and supporting safe and efficient rail operation

About the role:

• Continuously monitor the Operational Systems Network, identifying and investigating faults, irregularities, and potential system or service issues.
• Provide a proactive response and effective coordination and/or rectification to system faults thus minimising train delays and/or customer impact.
• Ensure out of hours faults and customer enquiries are effectively managed.
• Coordinate testing of backup systems to ensure their effective operation and the interruption to services are minimised.
• Perform moves and changes to system configuration and preventative maintenance tasks as scheduled.
• Ensure safe and reliable operation of the Operational Systems Network through clear and effective communication with stakeholders as required.

About you:

• Cert III Electronics and/or Telecommunications, or Cert IV Instrumentation (Mandatory)
• Registered Cabling Licence (AMA) or willingness to obtain (Desirable)
• Electrical Trade Certificate or Restricted Electrical Work Licence (Desirable)
• Ability to work shift work
• Previous Telecommunications or Instrumentation experience
• Previous experience logging and scheduling work order in SAP (preferred)

What we offer you:

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon.

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

To learn about us and our company values, please visit www.aurizon.com.au/careers