Fashion Concession Lead: Teams, Service & Growth

Country Road Group; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Product allowance $1,400

40% discount across CRG brands

Parental leave (18 weeks) with return‑

Time for learning and development

Career opportunities across brands

Life‑balance oriented roster

Health and wellbeing partnerships

Annual learning calendar

Job summary

Politix, part of Country Road Group, is recruiting a Concession Manager for a David Jones concession site to drive exceptional customer experiences, profitability, and a safe workplace. You will coach a high-performing team, manage stock and losses, attract top talent, and build strong partnerships with concession partners and floor managers.

The role emphasises brand understanding, governance, and leadership aligned with CRG values, with opportunities to grow within the Country Road Group

Qualifications

• A genuine desire to be part of Country Road Group and alignment with cultural attributes.
• Passion for fashion with a professional personal presentation.
• Strong leadership skills delivering an exceptional customer and team experience.
• Ability to interpret financial reports and generate efficient rosters.
• Experience managing the performance, productivity, training and development of a team.
• Ability to build and maintain customer relationships by delivering exceptional customer service.

Responsibilities

• Coach and provide regular feedback to your team on understanding our products and how to be customer led for the purpose of delivering an exceptional store experience
• Lead the team to deliver store operational excellence through effective stock management and loss prevention activities
• Attract, engage and retain talent, building team capability and strong succession planning for the success of your concession store and the Group
• Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing
• Understand the brand and business strategy and communicate to the team their part to play
• Build and maintain effective relationships with key stakeholders and concession partners, floor managers
• Role model Country Road Group (CRG) cultural attributes, to create and consistently build a team experience that encourages learning, ownership and shared success

Skills

Leadership

Budget management

Roster planning

Talent development

Customer service

Stakeholder mgmt

Cultural fit

Job description

Politix, part of Country Road Group, is recruiting a Concession Manager for a David Jones concession site to drive exceptional customer experiences, profitability, and a safe workplace. You will coach a high-performing team, manage stock and losses, attract top talent, and build strong partnerships with concession partners and floor managers.

The role emphasises brand understanding, governance, and leadership aligned with CRG values, with opportunities to grow within the Country Road Group