Family Support Practitioner - Birthing in Our Community (BiOC)

Aboriginal & Torres Strait Islander Community Health Service Brisbane; Brisbane; On-site; AUD 87,000 - 106,000; Full time

Benefits offered by this job

Starting salary + 12% super

Company laptop & mobile phone

Salary packaging up to $15,900 net

FBT year benefits up to $2,649

Flexible rostering / 9-day fortnight

Training & career development

Employee Assistance Program

Annual staff gathering & team events

Job summary

ATSICHS Brisbane invites applications for a permanent full-time role within the Birthing in Our Communities (BiOC) program. The role focuses on culturally safe, family-centered pregnancy and infant health support, involving holistic case management and collaboration with midwives and service providers.

The position emphasizes engagement, advocacy, and bridging families to essential services, with a commitment to Aboriginal and Torres Strait Islander pathways to improved maternal and child health

Qualifications

• Strong case management skills, including grammatical writing ability, personal organisation and time management, and execution of services according to the model of care phases of work.
• Ability to apply social work frameworks aligned with ATSICHS values and adapt client interventions to build motivation and sustained change.
• Ability to engage with and develop relationships with external stakeholders and internal ATSICHS programs to activate wrap‑around care.

Responsibilities

• Engage clients through home-based visits and motivational interviewing.
• Build relationships with clients using micro-counselling techniques and unconditional positive regard.
• Deliver safety assessments and responses in situations of domestic violence, self-harm, or child safety concerns, and advocate for supports.

Skills

Grammatical writing

Time management

Client engagement

Education

Bachelor’s degree in social services

Certificate IV in a relevant field

Job description

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Community Services and Development

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Learn more at www.atsichsbrisbane.org.au

Job Description

About the Role

You can access the full Position Description by visiting our website under "Join Our Team".

Click here to view position description

The Birthing in Our Communities (BiOC) program provides a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families during pregnancy and childbirth. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections, and safeguard the wellbeing of children. At ATSICHS, through holistic case management, and collaboration with multiple service providers, BiOC empowers families to navigate challenges, develop essential life skills, and access therapeutic support to improve maternal and infant health outcomes for Aboriginal and Torres Strait Islander Families. The program also engages with families involved in the child protection system, working to address safety concerns, facilitate reunification, and support positive outcomes for children and their families.

Duties

• Effectively engage clients through cold-call home-based visits. Turn initial ‘service offerings’ home visit into consent by delivering motivational interviewing and positive reinforcement practice interventions.
• Build strong relationships with clients through effective micro-counselling techniques (body language, voice tone, active listening) and delivering unconditional positive regard in removing shame or blame perceptions of client beliefs.
• Deliver immediate safety assessment and safety responses, documented and approved by the Line Manager, in instances of domestic and family violence, self-harm/mental health, and child abuse. Advocate for client supports against systemic barriers (courts, tertiary care systems, etc).
• Facilitate ATSICHS ‘Narrative Assessment Tools’ completed in full by client ensuring the voices of clients are imbedded in their assessment. Facilitate conversations and introspection on all assessment domains. Lead tough conversations with clients, outlining non-negotiables of statutory bodies (Child Safety, Police, Courts, Youth Justice etc.). Build change readiness of clients through motivational interviewing strategies and positive reinforcement.
• Ensure families are provided care throughout pregnancy, birth, and postnatal period, in collaboration with clients’ assigned midwives and appropriate care service providers. Ensure client is supported through the 3 stages of BiOC schedule of care - Antenatal Care, Postpartum Care and Infant Development.
• Deliver positive reinforcement and continually highlight client strengths and successes to shift/maintain a positive immediate outlook. Deliver ongoing motivational change interventions, safely challenging client values with current actions
• Build the parenting capability through in-home parental mentoring, parenting confidence, and attachment knowledge that promote flourishing child rearing.
• Facilitate imbedding structured family routines that improve household management, healthy eating and quality family time. Improving parental management of stress and personal wellbeing, including coordinating access to ATSICHS contracted private mental health services.
• Improving financial health of families by achieving meaningful employment and/or training. Improving school attendance and educational engagement of parents, working closely with schools to overcome educational barriers.
• Deliver case managed services according to the program model of care, ensuring minimum case load requirements are maintained to ensure equitable access to services for community.
• Maintain accurate and detailed case notes of all client interactions, ensuring case notes are written from the perspective of clients in their voice.

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

• Starting salary of $96,421 + 12% super
• Permanent Full-Time role.
• Company laptop & mobile phone.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours/9 day fortnight options available.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Required

Desired Skills and Experience

• Bachelor's degree in a relevant social services field with a practicum/work history in family support, child protection, youth support, or housing roles.

OR

• Certificate IV in a relevant community services field with at least 3 years of case management experience within family support, child protection, youth support, housing or a related field and a commitment to complete a Diploma (funded by ATSICHS) while working.

AND

• Strong case management skills, including grammatical writing ability, personal organisation and time management, and execution of services according to the model of care phases of work.
• Demonstrated ability to understand, apply, and critique social work theoretical frameworks of practice, aligned with ATSICHS values. Ability to deliver real-time adaption of client interventions that build client motivation, insight and acceptance, self‑awareness, decision making (agency), and sustainable behaviour change.
• Ability to apply technical knowledge of relevant legislation (child protection/housing/youth justice etc). Ability to critique legislative grey zones, while managing organisational and child/client harm risks.
• Ability to proactively engage with and develop strong working relationships and influence external stakeholders, including Child Safety, Youth Justice, Schools, and Hospitals.
• Ability to identify and refer numerous internal ATSICHS programs and services to activate wrap‑around care for clients, trading‑off and negotiating resources across the organisation and between other teams to achieve client impact.

Additional Requirements

• Valid National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible to apply.
• Driver's Licence.
• Evidence of Work Rights.
• Immunisations Category B.
• Travel to work in the community on a regular basis.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.