Family Support & Intake Specialist (Part-Time)

Learning Links; Canterbury-Bankstown; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Above-award pay + salary packaging up 

Career development and ongoingtraining

Supportive and collaborative team

Opportunity to contribute to community

Job summary

Learning Links is seeking a part-time Customer Support Consultant in Peakhurst to guide families from initial enquiry through to assessment and therapy bookings. You’ll engage with families by phone and email, balance customer needs with team targets, and coordinate with intake, care, and clinical teams in a fast-paced environment.

You’ll work 30.4 hours/week, Monday, Tuesday, Thursday and Friday 10am–6pm, in a supportive, collaborative culture that values child safety and community impact.

Qualifications

• Experience in sales, customer service, call centre, intake, or appointment-based environments.
• Confidence managing a high volume of inbound and outbound calls.
• Proven ability to build rapport quickly and influence positive outcomes.
• Strong organisational skills and ability to manage competing priorities.
• Experience working towards KPIs, sales targets, and performance targets.
• Excellent communication and active listening skills.
• Confidence using CRM systems and Microsoft Office applications.
• Proactive, resilient, and positive approach to work.

Responsibilities

• Manage a high volume of inbound and outbound calls, emails, and enquiries from families seeking support for their child.
• Build rapport and trust with families while identifying their needs and recommending appropriate assessments, therapies, and support services.
• Convert enquiries into bookings through consultative conversations while ensuring families feel supported and informed throughout the process.
• Manage bookings, scheduling changes, payments and client records accurately within Salesforce CRM.
• Achieve individual and team KPIs relating to enquiry conversion, bookings, call quality, productivity, and service utilisation.
• Proactively manage waitlists, clinician availability, and appointment vacancies to maximise service delivery opportunities.
• Work closely with Program Managers and clinical teams to match families with the most appropriate services.
• Maintain accurate records and customer interactions within Salesforce CRM.
• Provide guidance regarding Learning Links services, funding pathways, NDIS options, and pricing structures.
• Identify opportunities to improve processes, customer experiences, and team performance.
• Contribute positively to a collaborative, high-performing team culture

Skills

Sales experience

High-volume calling

Rapport building

KPIs

Communication

CRM systems

MS Office

Tools

CRM systems

Microsoft Office

Job description

Learning Links is seeking a part-time Customer Support Consultant in Peakhurst to guide families from initial enquiry through to assessment and therapy bookings. You’ll engage with families by phone and email, balance customer needs with team targets, and coordinate with intake, care, and clinical teams in a fast-paced environment.

You’ll work 30.4 hours/week, Monday, Tuesday, Thursday and Friday 10am–6pm, in a supportive, collaborative culture that values child safety and community impact.