Family Healthcare Support Worker - Shepparton

The Royal Children's Hospital; Melbourne; On-site; AUD 44,000 - 55,000; Part time

Benefits offered by this job

Salary packaging

Novated leases

Employee assistance program

Discounts on private health insurance

Ongoing professional development

Job summary

The Royal Children’s Hospital is seeking a dedicated Family Healthcare Support Worker to provide in-home care for children within their local community in Victoria, including travel to remote areas. The role emphasizes safety, clear communication, and collaboration with families and the Complex Care Hub.

Hours are Tue–Fri 9:00 am–1:00 pm, with duties spanning personal care, medical interventions, and supportive activities.

Qualifications

• Ability to communicate effectively in English (verbal and written).
• Strong communication skills and a professional manner.
• Ability to travel independently (Victoria license and own car or access to one).
• General computer skills and accurate data entry.

Responsibilities

• Provide personal care, medical interventions, tube feeds and pre‑dosed medications as per the child’s care plan.
• Maintain safety and well‑being of the child and report concerns to parents per training.
• Predominantly support children in their home, with access to activities and community outings as appropriate.
• Be responsible for safe and hygienic use of equipment as trained.
• Collaborate with the Complex Care Hub to bridge remote access to care.

Skills

Verbal communication

Written communication

Travel independently

Data entry/computer skills

Job description

The Hospital The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

The Hospital The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards .

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here .

Work in partnership with the RCH's Complex Care Hub to bridge the remote access to care gap! This role is based in Shepparton, supporting a child and family within their local community.

“Training was great, I felt I went into the home fully prepared and since finishing training I have not felt alone. I feel I am thriving - I have a great relationship with the child and the family”' – current Family Healthcare Support Worker

What You’ll Do

• Hours that are being recruited for: Tuesday, Wednesday, Thursday and Friday 9:00 am - 1:00 pm
• Provide personal care, medical interventions, tube feeds and pre-dosed medications in line with the child’s individual care plan
• Maintain the safety and well-being of the child and report any concerns promptly to the parents as outlined in your training
• Predominately support children within their home, but also to access activities, education, and community outings if appropriate
• Be responsible for the safe and hygienic use of equipment as practiced in your training

The Impact You’ll Make

• Building positive professional relationships with parents and children and strengthening RCH community bonds
• Bridging the access to care gap by providing care to children within the comforts of their own community, particularly in remote areas
• Providing necessary respite for parents and family members which improves their psychological wellbeing and allows them to attend other essential responsibilities such as the care of siblings.

What You’ll Bring To The Team

• An ability to complete verbal and written tasks delivered in English (Professional Working Proficiency/C1/Advanced High ACTFL/ 3 ILR)
• Well-developed communication skills and a professional manner
• An ability to travel independently (Victorian license and own car or access to one is highly desired)
• General computer skills and the ability to enter information accurately

What You’ll Get In Return

• Salary Packaging – Increase your take home pay by up to $11,500 per annum!
• Shift allowances where applicable
• Looking for a new set of wheels? We support Novated Leases through our partnership with SmartSalary
• Ongoing support, annual professional development reviews, and additional training where required
• Discounts on Private Health Insurance
• Help when you need it most! Counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.

Are you ready to join our team?

Applications close Monday, 9th of November 2026