Family Healthcare Support Worker

Royal-Children; Melbourne; On-site; AUD 53,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Novated leases with SmartSalary

Workplace culture of training and care

Job summary

The Royal Children’s Hospital is seeking a Family Healthcare Support Worker to provide tailored in-home and community-based care for children with complex medical needs in Melbourne. The role includes administering prescribed care, monitoring safety, and supporting family engagement in healthcare planning.

Salary is paid hourly with casual loading, and the team emphasizes training, professional development, and strong family-centred care.

Qualifications

• Strong ability to complete verbal and written assessments delivered in English
• Ability to travel independently
• Well-developed interpersonal skills and a professional demeanour
• Efficient computer skills and data entry accuracy

Responsibilities

• Provide tailored care based on the patient’s care plan, including personal care, medical interventions, tube feeds and medications
• Maintain safety and well-being of the child as per training manual and report concerns
• Support children to access activities, education and community outings as appropriate
• Be responsible for safe management of equipment during shifts

Job description

• $38.34 - $69.01 per hour (including casual loading, shift-dependent) + salary packaging
• Full job-training provided
• Great opportunity for school leavers, students, early retirees and parents returning to work

Location: City of Merri-bek

About the RCH’s Family Healthcare Support Team

The Family Healthcare Support team is an evolving service working with the Complex Care Hub to coordinate the out-of-hospital support for eligible families. The team provide support to children with complex medical needs in their home environment or other appropriate settings. Care is delivered independently, often in the absence of parents in line with the child's specific care plan. This care plan is developed in collaboration with the family, their medical specialists, and other members of the RCH team.

What You’ll Do

As a successful Family Healthcare Support Worker you will:

• provide tailored care based on the patient’s needs outlined in their care plan, which may include personal care, specific medical interventions, giving tube feeds and medications
• maintain the safety and well-being of the child as outlined in the child specific training manual and report any concerns to the parents
• support children to access activities, education, and community outings, if appropriate
• and be responsible for the safe management of equipment during shift times

The Impact You’ll Make

Not only will you be joining the RCH’s heart-warming community, but you will also directly contribute to our vision through:

• building positive professional relationships with parents and children and strengthen RCH community bonds
• bridging the access to care gap by providing care to children within the comforts of their own community
• providing necessary respite for parents and family members, allowing them to other essential responsibilities

What You’ll Bring to the Team

As well as a keen attitude to learn you will have:

• a strong ability to complete verbal and written assessments delivered in English
• an ability to travel independently
• well-developed interpersonal skills and a professional demeanour
• efficient computer skills and the ability to enter data accurately

What You’ll Get in Return

• Salary Packaging – Increase your take home pay by up to $11,500 per annum!
• Looking for a new set of wheels? We support Novated Leases through our partnership with SmartSalary
• Workplace Culture of continuous improvement, support and training
• Discounts on Private Health Insurance
• Help when you need it most! Counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimited access to select fitness facilities in your local area via Fitness Passport (after 3-months of continued service)
• Mandatory Occupational Violence and Aggression deescalation training for all staff – because your safety is our priority!
• Retail discounts and more!

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offerthe opportunity towork in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption,andoffers of employment are conditional on successful completion of background checks including reference checks.

Applications close Thursday 12 November 2026 at 11.59pm