Family Engagement Worker

Mind Australia; Brisbane; On-site; AUD 95,000 - 116,000; Part time

Benefits offered by this job

Salary packaging up to $15,899 p.a.

Banking & lifestyle benefits through C

Employee Assistance Program (EAP)

Fitness Passport

Job summary

Mind Australia is seeking a part-time Family Engagement Worker for the Youth Step-Up Step-Down service in Logan. You will engage families and carers in recovery planning, provide advocacy, information, referrals and education, and lead family-inclusive approaches within a multidisciplinary team.

You will support transitions from hospital to community care and help young people aged 16–21 achieve recovery goals, strengthen family connections, and participate in staff development and program

Qualifications

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Experience in family engagement and family-inclusive practice and co-design approaches.
• Experience supporting people with mental health challenges and their families.
• Strong understanding of recovery-oriented and family-inclusive practice framework.
• Current First Aid and CPR certification (or willingness to obtain).
• Current Driver's Licence, NDIS Worker Screening Clearance, and Blue Card (or ability to obtain).
• Vaccination proof or willingness to obtain required vaccinations per Queensland Health partnership.

Responsibilities

• Deliver family engagement work in line with recovery-oriented and family inclusive practice frameworks.
• Advocate for and support families, carers and support networks throughout the recovery journey.
• Facilitate family meetings and family-inclusive interventions; support family participation in recovery planning.
• Provide information, education, referrals and general support to families and carers.
• Build partnerships with clinical teams, service providers and community stakeholders to strengthen recovery outcomes.
• Contribute to co-design, evaluation and continuous improvement activities.

Skills

Family engagement

Co-design approaches

Recovery-oriented practice

Advocacy

Communication skills

First Aid/CPR

NDIS Worker Screening

Education

Certificate IV in Mental Health, Psychology, Social Work or related health field

Tools

NDIS Worker Screening Clearance

Blue Card

Job description

Empower families and carers to strengthen recovery outcomes for young people experiencing mental health challenges.

• Part-time (19 hours/week) | Fixed term until 31 December 2027 | Hours worked across weekdays, during business hours
• Base Salary from $105,577 (pro-rata) + Super 12% & Benefits (SCHADS Level 5)

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill-health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for almost 50 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking an experienced and compassionate Family Engagement Worker to join our Youth Step-Up Step-Down (YSUSD) residential service in Logan.

In this role, you will work within a multidisciplinary team to ensure families and carers are actively engaged in recovery planning and service delivery. You will provide advocacy, information, support, education and referrals, while strengthening family relationships and supporting meaningful participation in recovery journeys. You will also provide practice leadership in family-inclusive approaches, contribute to staff capability development, and support continuous service improvement.

About the Service

The Youth Step-Up Step-Down (YSUSD) is a short-term, 24/7 residential service supporting young people aged 16-21 who are transitioning from hospital to community care or seeking to avoid hospitalisation. Delivered in partnership with the local health service, the program provides intensive support to help young people achieve their recovery goals, strengthen family and social connections, and build the skills and confidence to live safely and independently in the community.

Key responsibilities

• Deliver family engagement work in line with recovery-oriented and family inclusive practice frameworks.
• Advocate for and support families, carers and support networks throughout the recovery journey.
• Facilitate family meetings, family-inclusive interventions, and support family participation in recovery planning.
• Provide information, education, referrals and general support to families and carers.
• Build partnerships with clinical teams, service providers and community stakeholders to strengthen recovery outcomes.
• Contribute to co-design, evaluation and continuous improvement activities.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Experience in family engagement, family-inclusive practice and co-design approaches.
• Experience supporting people with mental health challenges, complex needs, and their families and carers.
• Strong understanding of recovery-oriented and family inclusive practice framework.
• Current First Aid and CPR certification (or willingness to obtain).
• Current Driver's Licence, NDIS Worker Screening Clearance, and Blue Card (or ability to obtain).
• Ability to provide proof of vaccination against vaccine preventable diseases or willingness to obtain required vaccinations per Queensland Health partnership.
• Generous not-for-profit salary packaging - up to $15,899 p.a. to reduce taxable income.
• Workplace Banking Portal with access to banking and lifestyle benefits through CommBank.
• Employee Assistance Program (EAP) for you and your immediate family.
• Fitness Passport with access to a wide range of fitness facilities for you and your family.
• Ongoing professional development, training, and career growth opportunities.

Interested?

For more information, please contact:

Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email **@mindaustralia.org.au

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.

Position Description

PD Family Engagement Worker (YSUSD) 20260615.pdf