Family Concierge Coordinator

Children's Hospital Foundation; Queensland; On-site; AUD 60,000 - 80,000; Full time

Job summary

An organization dedicated to children's health in Queensland is seeking a Family Concierge Coordinator to provide vital support to admitted patients and their families. This role offers practical help to improve the hospital experience, ensuring families are connected with necessary resources. Candidates should have a tertiary qualification and at least two years of relevant healthcare experience, demonstrating strong communication and emotional intelligence. Competitive benefits and a transformative work environment await you.

Benefits

A market-competitive salary package

3 bonus days of annual leave

NFP salary packaging benefits

Work/life balance through flexible working

Learning and development opportunities

Free confidential counselling support

Corporate health care plan

Qualifications

• 2 years’ experience in delivering programs and services in the healthcare community.
• Experience working with children and families in vulnerable states.
• Proven ability to develop relationships with stakeholders.

Responsibilities

• Welcome admitted patients and their families to the hospital ward.
• Connect families with Children’s Hospital Foundation programs.
• Provide essential hospital information to support healthcare experience.

Skills

Well-developed oral and written communication skills

Emotional intelligence

Customer service skills

Strong computer skills

Education

Tertiary qualifications in a role-related discipline

Tools

Microsoft Office Suite

CRM databases

Job description

About Us

Children’s Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids’ health landscape – the places left lacking but no less deserving.

Be the Difference

Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren’t just evolving; we are revolutionising how we make a difference to sick kids across Queensland.

We value who you are, not just your skillset. We are looking for people who are purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.

We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.

If this sounds like something you would like to be a part of, then we want to meet you!

The role

Our Impact Programs team is expanding the Family Concierge Program and are looking for passionate and empathetic Family Concierge Coordinator. This role is a fixed term 12 month contract, full time hours, and is based at Queensland Children’s Hospital in South Brisbane.

The Family Concierge Coordinator is primarily based in hospital wards and is responsible for welcoming admitted patients and their families to their hospital ward, connecting families with Children’s Hospital Foundation programs and providing essential hospital information that supports their healthcare experience. The aim of the role is to offer practical help that has a positive impact on their hospital journey.

This role also supports the wider Impact Programs team with the delivery of a suite of patient and family support programs. Additionally, it assists in identifying families who are willing to share their stories with the Foundation to assist our fundraising, marketing, and brand awareness strategies.

Who are you?

• You have well-developed oral and written communication skills with strong attention to detail
• A warm and engaging person with a high level of emotional IQ, able to read a room and confidently interact with persons from all walks of life
• Possess a level of comfort to recognise and hold space for the emotive environment of a tertiary healthcare facility
• Action orientated and full of energy for things you see as challenging, not fearful of trying new things and enjoy responding to a fast-paced environment to complete tasks on time
• A strategic thinker who uses rigorous logic and methods to solve difficult problems with effective solutions that stretch beyond the obvious
• Embrace change and value a collective team approach to innovation and iterative learning
• Possess the ability to work independently and effectively with others as a flexible and fair team player, and can quickly find common ground and solve problems for the good of all
• Have a hunger to make a difference, guided by an understanding and commitment to our vision and purpose
• Possess strong computer skills, including all Microsoft Office suite programs, document control and the use of web-based platforms and social media, and comprehensive data entry experience using CRM databases

Key criteria

To be successful in this role, you will possess the following:

• Tertiary qualifications in a role-related discipline or an equivalent combination of relevant experience and/or education are essential
• 2 years’ experience delivering programs and services in the healthcare or family service community
• Demonstrated experience working with children, young people and families in a vulnerable state
• A proven track record of developing relationships with internal and external stakeholders
• Experience in providing support or assistance to children and caregivers
• Excellent customer service and people skills with a strong ability to converse with a wide variety of people from diverse backgrounds in an empathetic and sensitive style

What is our difference?

When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring.

You will also be able to access a range of benefits and programs to help you be the best version of you, including:

• A market-competitive salary package
• 3 bonus days of annual leave
• NFP salary packaging benefits
• Work/life balance through flexible and hybrid working
• Learning and development opportunities
• Free, confidential counselling and wellbeing support for you and your family
• Corporate health care plan

How to apply

Select apply for this job, complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here and to learn more about the Children’s Hospital Foundation please go to our website at https://childrens.org.au/

Applications close COB 15 October 2025, however, they will be reviewed during this time.

Please Note:

• If you require any adjustments to submit your application, please get in touch with us at [e-mail].
• We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people living with a disability, the LGBTQI community, people with neurological differences, mature age workers, as well as parents and carers returning to the workforce.
• To be eligible for permanent employment within the Children’s Hospital Foundation you must be an Australian citizen or a permanent resident.
• The Children’s Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the ‘working with children’ check. All Foundation employees must be eligible for a Blue Suitability Card, issued by the Department of Justice and Attorney-General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.