Family Access Navigator for Thriving Kids

Victorian Government; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

The Victorian Government is seeking three fixed-term Access and Pathways Officers based in Coburg to support Thriving Kids. You’ll be the welcoming first point of contact for children and families, listening, understanding needs and guiding them to the most appropriate pathway across allied health supports.

In this role you’ll triage, provide information and referrals, liaise with multidisciplinary teams, and help families navigate education, health, and community services.

Qualifications

• Experience in intake, assessment and triage to support pathways.
• Ability to engage families from diverse backgrounds with empathy.
• Strong communication and record-keeping across digital systems.

Responsibilities

• Provide a welcoming, family-centred first point of contact across face-to-face, telephone and digital channels.
• Undertake intake conversations to understand strengths, needs and priorities.
• Apply triage and determine the most appropriate pathway within established frameworks.
• Connect families with Thriving Kids supports and allied health practitioners.
• Provide information, navigation and referrals to health, education and community services when needed.
• Work with allied health and multidisciplinary teams for timely responses.
• Build relationships with early childhood, schools, health and local government services.
• Recognise when clinical input is required and facilitate escalation.
• Contribute to ongoing program intake, triage and pathway improvements.

Job description

The Victorian Government is seeking three fixed-term Access and Pathways Officers based in Coburg to support Thriving Kids. You’ll be the welcoming first point of contact for children and families, listening, understanding needs and guiding them to the most appropriate pathway across allied health supports.

In this role you’ll triage, provide information and referrals, liaise with multidisciplinary teams, and help families navigate education, health, and community services.