Facilities Support Coordinator

Allianz; City of Brisbane; Hybrid; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Fridays Work From Home

Job summary

Allianz in Brisbane is seeking a Facilities Coordinator to manage daily office operations, reception duties and workplace services. You will be the first point of contact for employees, visitors and service providers, ensuring a welcoming and efficient environment while supporting facilities tasks across the business.

The role combines in-office coordination with a flexible Friday work-from-home arrangement, offering exposure to health and safety, sustainability initiatives and project-based

Qualifications

• 2+ years in facilities management or related roles.
• Strong customer-service mindset and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Experience with visitor management or service request systems is advantageous.

Responsibilities

• Provide welcoming reception for visitors, clients and employees.
• Manage visitor registration, access, and security procedures.
• Coordinate meeting room bookings, setup and readiness.
• Arrange catering, transportation and hospitality services for meetings.
• Handle incoming/outgoing mail, courier, and postal services.

Skills

Facilities Management

Customer Service

Communication

Organization

Tools

Outlook

Excel

PowerPoint

Teams

Word

Job description

Brisbane | Full-Time | 4 Days Office + Fridays Work From Home

Are you a highly organised and customer-focused professional who enjoys creating a welcoming and efficient workplace environment?

We're looking for a Facilities Coordinator to join our team and be the face of our Brisbane office. This is a diverse and hands‑on role, ideal for someone who enjoys balancing reception responsibilities, workplace coordination, facilities administration, and employee support.

With four days per week based in our office reception area and Fridays working from home, this opportunity offers the perfect blend of workplace engagement and flexibility.

About the Role

As the Facilities Coordinator, you will play a key role in ensuring the smooth day‑to‑day operation of our workplace. Acting as the first point of contact for employees, visitors, contractors, and service providers, you'll help create a positive workplace experience while supporting facilities operations across the business.

No two days are the same. From welcoming guests and managing meeting rooms through to coordinating maintenance requests and supporting workplace services, you'll be at the heart of keeping our office running efficiently.

Key Responsibilities

• Provide a professional and welcoming reception experience for visitors, clients, and employees.
• Manage visitor registration, access, and security procedures.
• Coordinate meeting room bookings, setup, and readiness.
• Arrange catering, transportation, and hospitality services for meetings and events.
• Manage incoming and outgoing mail, courier, and postal services.
• Create and maintain employee and visitor access badges.
• Coordinate office maintenance requests and ensure timely issue resolution.
• Liaise with landlords, building management, contractors, and service providers.
• Support office moves, seating arrangements, and workspace planning activities.
• Conduct workplace inspections and assist with health and safety initiatives.
• Support emergency preparedness and workplace compliance activities.
• Track energy, water, and waste consumption data and support sustainability initiatives.
• Raise purchase requisitions and support facilities‑related invoicing and administration.
• Maintain facilities records, documentation, and reporting.
• Provide exceptional customer service and respond to workplace‑related enquiries.
• Assist with office events, employee engagement activities, and general workplace support.

What You’ll Bring

• Minimum 2 years' experience in Facilities Management, Workplace Services, Corporate Reception, Office Coordination, or a similar role.
• Strong customer service mindset and ability to build positive relationships.
• Excellent communication and interpersonal skills.
• High level of organisation and attention to detail.
• Ability to manage competing priorities in a fast‑paced environment.
• Proficiency with Microsoft Office including Outlook, Word, Excel, and Teams.
• Experience working with facilities, visitor management, or service request systems is advantageous.
• Professional, reliable, and discreet approach.
• A proactive attitude and willingness to take ownership of workplace initiatives.

What's on Offer

• Hybrid working arrangement with Fridays working from home.
• Opportunity to be the face of a professional corporate office.
• Collaborative and supportive team environment.
• Broad and varied role with exposure to workplace operations and facilities management.
• Opportunity to contribute to employee experience and workplace improvement initiatives.
• Long‑term career development within a global organisation.

Great to have you on board. Let's care for tomorrow.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.