Facilities Management Manager

Careers at Council; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

Inner West Council in Sydney is seeking an experienced Facilities Manager to lead and coordinate the Facilities Management unit. You will manage maintenance, asset care, and service delivery across council properties, balancing budget and community needs.

You will coach staff, drive continuous improvement, develop policies, and maintain strong stakeholder relationships to ensure safe, compliant, and efficient facilities.

Qualifications

• Tertiary qualification in building/property management or equivalent experience.
• Experience leading facilities management across diverse building uses.
• Strong financial management and budgeting experience.
• Knowledge of applicable property and asset management regulations.
• Excellent interpersonal, collaboration and stakeholder management skills.
• Ability to develop and implement maintenance programs and SLAs.

Responsibilities

• Lead and coordinate the Facilities Management unit across Council properties.
• Oversee maintenance, asset management and service delivery to maximise value for Council and community.
• Develop and maintain service level agreements with stakeholders.
• Undertake regular inspections and prepare state of asset reporting.
• Identify renewal needs and develop project scopes, costings and program plans.
• Manage risks through compliance, WHS, and safe work method statements.
• Respond to emergencies and coordinate out-of-hours responses.
• Oversee contracts, procurement processes and contractor performance.
• Coordinate capital projects and ensure project delivery within budget.
• Deliver excellent customer service and triage maintenance requests via help desk.
• Maintain records and data to support decision making.

Skills

Leadership and team management

Stakeholder engagement

Analytical and problem solving

Contract and project management

Financial management

Education

Tertiary qualification in building/property management or related field

Job description

Inner West Council is a dynamic and vibrant local government area in Sydney, with an estimated resident population of 188,000 people. It spans 36km2 from the banks of the Parramatta River at Birchgrove in the north east, to the Cooks River at Dulwich Hill in the south west. The Gadigal and Wangal Peoples of the Eora Nation are the traditional custodians of the Inner West LGA. It is one of Sydney’s larger local metropolitan councils and home to some of the inner city’s most vibrant, creative, liveable, and diverse communities. Inner West Council has an operational budget of approximately $300M and a staff of approximately 1800 delivering 39 services to the community.

Council has a strong focus on providing an excellent customer experience right across its service areas. The community is at the heart of everything Council does. Council puts its values of integrity, respect, innovation, compassion and collaboration at the centre of everything it does.

Primary purpose of the position

Lead and coordinate the Facilities Management unit in undertaking operational and maintenance activities at all Council properties to ensure that property is managed to maximise the benefit to Council, the community and facility users. The position will collaborate with customers, stakeholders and users to provide the required level of service balanced by budget, need and asset management planning. You will manage the work and activities of your staff and ensure that the team consistently works to meet its targets and commitments against their individual or team work or performance plans and Council’s Operational and Strategic Plans. You will lead and inspire the team, coach and develop staff, facilitate partnerships across Council and help solve problems and resolve issues, and model achievement of goals and commitments.

Key Accountabilities

• Manage planned and programmed facilities activities including (including but not limited to: aquatics, plumbing, electrical, fire, mechanical, lift, leachate management, cleaning, security, key register, pest, graffiti, auto doors, gardens, roof anchors, sanitary, miscellaneous building management, internal plants, defibrillators, staff admin/depot furniture
• Develop programs and levels of service for scheduled maintenance
• Develop and maintain service level agreements with stakeholders
• Undertake regular inspections of facilities and prepare state of the asset reporting
• Identify renewal activities across the facilities including developing project scoping to address the need, risks and issues, undertake costings and prepare a program for consideration.
• Manage risks to Council and users through regular building inspections, review compliance requirements, complete statutory certifications and works, WHS, risk assessments, develop and review safe work method statements and operating procedures,
• Respond to emergency and reactive issues manage out of hours and emergency requests,
• Manage contracts including the procurement process, contract administration and contractor performance
• Manage/co -ordinate capital projects as requested.
• Provide excellent customer service by working with service providers and users to agree maintenance standards and priorities, triage and prioritise requests through a ‘help desk’ during business hours, respond to customer requests
• Keep records and collect data through the corporate systems to complete activities and capture data for decision making
• Work in collaboration with all stakeholders
• Ensure strong technical (e.g. project, financial and contract management) skills are developed, adopted and practiced at all times by staff within team
• Review, develop, update and execute operational policies, procedures, goals and business plans that ensure relevance, effectiveness and compliance with regulations
• Keep up to date with current developments in the field/industry
• Appropriate tertiary qualification in building/property management or similar field (or extensive equivalent experience).
• Experience in facilities management across a diverse range of building uses (e.g. aquatic centres, libraries, child care).
• Demonstrated ability to lead and manage a team and its functions to achieve outcomes that address current challenges for the IWC and its commitments to the community.
• Demonstrated financial management and budgetary experience.
• Demonstrated experience in building asset management.
• Demonstratedskills and experience in procurement, project/program management and contract management.
• Knowledge of legislative and regulatory framework relevant to property and asset management.
• Strong interpersonal communication, collaboration and stakeholder management skills.
• High level analytical and problem-solving skills with the capacity to inspire or support innovative thinking.
• Knowledge and skills in contemporary management practices, staff management, performance management, staff development, change management and quality management systems.
• Demonstrated appreciation of the complexity of Local Government, in particular the social, political and legal frameworks within which it operates.
• Understanding of or experience with the Australian Business Excellence framework or experience in development and execution of improvement initiatives or continuous improvement.

Applications close at 11:59 pm on Sunday, 15 November 2026.