Facilities Assistant/Receptionist

Hatch; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Hatch, Brisbane, is seeking a Facilities Assistant/Receptionist to join our Front-of-house team. You will deliver a professional workplace experience through reception services, visitor management, meeting room coordination, and event support.

The role requires strong customer service, high organisational skills, and proficiency with MS Office. You will help maintain presentation standards and coordinate office operations for a welcoming workplace.

Qualifications

• Strong customer service and communication skills.
• Highly organised with excellent attention to detail.
• Able to manage multiple priorities and work proactively.
• Proficient in Microsoft Office and general administrative systems.

Responsibilities

• Manage reception and provide a welcoming experience for employees, visitors, and clients.
• Coordinate meeting rooms, including room setup, presentation, and catering arrangements.
• Support delivery of office events, town halls, and client functions.
• Monitor workplace presentation standards and cleaning service performance.
• Manage office supplies, mail, couriers, PPE, and general workplace administration.
• Build positive relationships with employees, visitors and service providers.

Skills

Customer service

Organization

Communication

MS Office

Tools

MS Office

Job description

Job Category: Administration/Support

Location: Brisbane, Queensland, Australia

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Due to internal movement we're looking for a customer-focused and highly organised Facilites Assistant/Receptionist to join our Front-of-house teamto help create an exceptional environment in our Brisbane office. In this role, you'll be responsible for delivering a professional workplace experience through reception services, visitor management, meeting room coordination, event support, office administration, and maintaining high presentation standards across the workplace. You'll also work closely with service providers to ensure cleaning services and workplace amenities consistently meet expectations.

Key Responsibilities

• Manage reception and provide a welcoming experience for employees, visitors, and clients.
• Coordinate meeting rooms, including room setup, presentation, and catering arrangements.
• Support the delivery of office events, town halls, and client functions.
• Monitor workplace presentation standards and cleaning service performance across the office.
• Manage office supplies, mail, couriers, PPE, and general workplace administration.
• Build positive relationships with employees, visitors, and service providers to ensure a seamless workplace experience.

About You

• Strong customer service and communication skills.
• Highly organised with excellent attention to detail.
• Able to manage multiple priorities and work proactively.
• Proficient in Microsoft Office and general administrative systems.

This is an excellent opportunity for someone who enjoys creating a welcoming, professional, and well-presented workplace while delivering outstanding service to employees and visitors alike.

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Global project exposure across complex, impactful industries
• Strong focus on career growth, learning and mentorship
• Collaborative, values-driven culture focused on innovation and excellence

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation.

Hatch holds an innovate reconciliation action plan and we encourage Aboriginal and Torres Straight islanders to apply. As an accredited Employer of Choice for Gender Equality (WGEA) and Equal Opportunity Employer, we are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Within Australia, this includes supporting and encouraging a collaborative workplace and a comprehensive benefit offering. If you have any special needs requirements, please discuss with us and we will do our utmost to accommodate your request.

We are managing this recruitment process directly and are not accepting unsolicited resumes from recruitment agencies.