Facilities and Concierge Coordinator

JLL; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading real estate services firm is seeking a Facilities and Concierge Coordinator in North Sydney. In this dynamic role, you will take ownership of site operations and deliver outstanding client experiences. Candidates should have exceptional interpersonal skills, be detail-oriented, and have a background in facilities management or similar operational roles. Join our team to contribute to operational excellence in a collaborative environment.

Qualifications

• Exceptional interpersonal skills with a client-first mindset.
• Detail-oriented professional with superior organisational capabilities.
• Independent worker capable of juggling competing priorities effectively.

Responsibilities

• Cultivate and maintain exceptional client relationships through responsive, proactive service.
• Act as the central liaison for all stakeholder inquiries and operational matters.
• Coordinate seamlessly between clients, internal teams, and external service providers.

Skills

Exceptional interpersonal skills

Detail-oriented

Problem-solving ability

Organisational capabilities

Ability to juggle priorities

Job description

Overview

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the role

We’re seeking a dynamic Facilities and Concierge Coordinator to join our Sydney office in the Life Science sector. This role offers significant autonomy and responsibility, empowering you to take ownership of comprehensive site operations while delivering outstanding client experiences and driving operational excellence.

Responsibilities

• Cultivate and maintain exceptional client relationships through responsive, proactive service
• Act as the central liaison for all stakeholder inquiries and operational matters
• Coordinate seamlessly between clients, internal teams, and external service providers
• Supervise contractor performance, conduct quality inspections, and ensure regulatory compliance
• Lead vendor management activities including contract negotiations and procurement processes
• Manage maintenance contract renewals and vendor onboarding procedures
• Support purchase order processing and vendor database management
• Deliver precise financial reporting and budget management
• Champion workplace safety protocols and regulatory adherence
• Perform comprehensive site evaluations and identify operational efficiencies
• Oversee integrated facilities services including mechanical, electrical, plumbing, cleaning, and pest management
• Generate detailed operational reporting and strategic recommendations

About you

• Exceptional interpersonal skills with a client-first mindset
• Detail-oriented professional with superior organisational capabilities
• Self-motivated problem-solver who thrives on challenges
• Background in facilities management or similar operational roles advantageous
• Independent worker capable of juggling competing priorities effectively

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location

On-site – North Sydney, NSW

How to apply

Interested candidates, please apply following the link below quoting job reference number ECREQ456322

Privacy and equal opportunity

JLL Privacy Notice: Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, our Equal Employment Opportunity policy is available on our site.

Equal opportunity: Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, you may email us at [e-mail]. Please direct any other general recruiting inquiries to our Contact Us page.