Eyewear Retail Team Lead — Customer Experience & Coaching

Oscar Wylee Pty; Sydney; On-site; Confidential; Full time

Benefits offered by this job

Free glasses

Family discounts

Central Sydney CBD store

Career progression

Team coaching

Eyewear knowledge

Job summary

Oscar Wylee Pty is seeking an Assistant Store Manager for our Sydney CBD location. You will support day-to-day retail operations, ensure policy compliance, and stand in for the Store Manager when away.

Work closely with the Store Manager to blend professional eye care with eyewear styling advice, and lead a team focused on exceptional customer service in a fast-paced environment. This role offers a clear career path and benefits such as staff glasses and staff discounts, with opportunities for

Qualifications

• Minimum 3 years in a customer-facing sales role.
• Natural team player who supports and coaches others on the shop floor.
• Able to work closely with Store Manager to maintain a professional environment and customer service.
• Confident in building genuine connections with customers.
• Positive, proactive attitude and energy.

Responsibilities

• Assist Store Manager with overseeing day-to-day retail operations and ensuring policy compliance.
• Provide customers with professional eye care and eyewear styling advice.
• Encourage a team that delivers exceptional customer service and care.

Skills

Customer service

Team player

Relationship building

Communication

Leadership mindset

Job description

Oscar Wylee Pty is seeking an Assistant Store Manager for our Sydney CBD location. You will support day-to-day retail operations, ensure policy compliance, and stand in for the Store Manager when away.

Work closely with the Store Manager to blend professional eye care with eyewear styling advice, and lead a team focused on exceptional customer service in a fast-paced environment. This role offers a clear career path and benefits such as staff glasses and staff discounts, with opportunities for