External Claims Adjuster

Crawford & Company; Adelaide; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary package

Annual incentive and car allowance

Ongoing professional development

Career progression opportunities

Visa sponsorship and relocation support

Job summary

Crawford & Company in Adelaide is seeking a Commercial Loss Adjuster to manage commercial property claims from first notification through to settlement. This role involves site inspections and office-based work, delivering fair and timely outcomes while ensuring compliance with client expectations.

The ideal candidate will have experience in loss adjusting or commercial claims, possess strong communication skills, and hold relevant qualifications. This position offers competitive pay, professional development, and potential visa sponsorship for exceptional candidates.

Qualifications

• Previous experience in loss adjusting or commercial claims.
• Current driver's licence.
• Comfortable working independently in a field-based role.

Responsibilities

• Manage claims across the full lifecycle from lodgement to settlement.
• Conduct site inspections and assess commercial property losses.
• Produce clear, high-quality reports and meet SLAs, KPIs, and compliance standards.

Skills

Experience in commercial claims or loss adjusting

Strong communication and report writing skills

Solid understanding of general insurance practices

Well organized and analytical

Education

Loss adjusting qualifications or relevant professional qualifications

Job description

Take the next step in your career with Crawford as a Commercial Loss Adjuster in Adelaide. Join the world’s largest publicly listed claims management organisation and work across a diverse portfolio of commercial property claims. This is a fantastic opportunity to gain exposure to complex, high-value work while being supported by a collaborative national team and clear career pathways.

Why Join Crawford?

• Competitive salary package including annual incentive and car allowance
• Autonomy in a varied, field-based role with real ownership of your portfolio
• Ongoing professional development and support with loss adjusting qualifications
• Strong career progression opportunities within a global organisation (70+ countries)
• Visa sponsorship and relocation support may be available for exceptional candidates.

The Opportunity

Based in Adelaide, you will manage commercial property claims end-to-end, from first notification through to settlement. You will enjoy a balance of on-site assessments and office-based work, engaging with policyholders, insurers, and service providers to deliver fair and timely outcomes in line with regulatory and client expectations.

Key Responsibilities

• Manage claims across the full lifecycle from lodgement to settlement
• Conduct site inspections and assess commercial property losses
• Review policies to determine coverage and liability
• Build strong relationships with key stakeholders throughout the claims process
• Produce clear, high-quality reports and meet SLAs, KPIs, and compliance standards
• Negotiate and settle claims within delegated authority

About You

• Experience in commercial claims or loss adjusting
• Solid understanding of general insurance practices
• Strong communication and report writing skills
• Well organised, analytical, and able to manage competing priorities
• Professional, customer-focused, and empathetic in your approach
• Comfortable working independently in a field-based role

Key Requirements

• Previous experience in loss adjusting or commercial claims
• Current driver’s licence
• Strong written and verbal communication skills
• Loss adjusting qualifications or relevant professional qualifications (preferred)

Crawford is committed to fostering a diverse and inclusive workplace and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples.