Expression of Interest - Senior Claims Service Consultant 2025

Allianz Australia; City of Launceston; Hybrid; AUD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Claims Service Consultant to join their dynamic team. This role offers a hybrid working model and focuses on delivering exceptional customer experiences while managing complex claims. You will be responsible for reviewing claims, liaising with stakeholders, and ensuring compliance with insurance guidelines. The company values diversity and inclusion, providing a supportive environment that encourages personal and professional growth. Join a team that is committed to making a positive impact and enjoy a range of benefits designed to support your work-life balance.

Benefits

Flexible Working Options

Learning Resources

Employee Share Purchase Program

Insurance Discounts

Financial Wellness Initiatives

Qualifications

• Experience in claims management in a complex customer service environment.
• Technical knowledge of insurance lines and associated legislation.

Responsibilities

• Review and identify claims to ensure correct outcomes.
• Liaise with stakeholders for dispute resolution and documentation.

Skills

Claims Management

Customer Service

Problem Solving

Communication Skills

Attention to Detail

Job description

Expression of Interest

SENIOR CLAIMS SERVICE CONSULTANT | MULTIPLE LOCATIONS | HYBRID WORKING

Please note: We are actively seeking individuals with talent and expertise in this specific role to join our growing talent pool. If this opportunity interests you, we welcome you to submit an application and we will reach out to you, should a suitable position arise. Thank you.

At Allianz Australia, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

You'll be responsible for

1. Reviewing and identifying claims that do not fall within the scope of policies, to ensure the correct outcome has been made.
2. Liaising with stakeholders to discuss outcomes and dispute resolution.
3. Preparing and drafting appropriate documentation to stakeholders when required.
4. Developing customer relationships to understand and meet their needs, delivering a positive customer experience.
5. Maintaining knowledge of insurance guidelines, legislation, regulations, and court decisions, and recommending policy changes for continuous improvement and compliance.

About You

1. Demonstrated claims management experience in a complex customer service environment.
2. Ability to optimise business value by delivering high-quality services and positive customer experiences.
3. Possess technical knowledge of relevant insurance lines and associated legislation.
4. High attention to detail and technical proficiency with systems, software, databases, and communication tools.
5. Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities, adept at balancing understanding, empathy, and compassion with achieving optimal commercial outcomes for AAL.

What's On Offer

1. Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
2. A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
3. An employer that is committed to supporting your work/life balance and is always open to conversations about flexible and remote working.
4. Access to over 10,000 on-demand learning resources and programs to support your career development.
5. Insurance products, deals, and discounts across a range of retail, tech, and travel brands, as well as health and well-being offers.
6. Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing, and a referral bonus scheme.
7. The opportunity to participate in our Employee Share Purchase Program—own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for their perspectives and talents. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community. We want to be ready when they need us most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us to share your ideas, be inspired, give back, and feel proud to be part of an organization dedicated to meaningful work—tackling climate change, mental health, and well-being.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, please contact [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers