Expansion SDR (XDR)

Qumra Capital; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Connecteam is expanding in Australia and seeks an Expansion SDR (XDR) in Melbourne. You’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and turning insights into high-quality demo bookings for our Account Managers.

You’ll manage outreach via calls, email and social, use HubSpot CRM, and partner with the Account Management team to share feedback and sharpen lead sources.

Qualifications

• 1–2 years of client-facing experience.
• Strong verbal and written communication.
• Comfortable with AUS business hours and hybrid work.

Responsibilities

• Proactively engage existing customers via calls, email and social to identify upsell opportunities.
• Prospect into a defined target audience with high expansion potential.
• Book qualified demos for Expansion Account Managers and ensure smooth handoffs.
• Manage all prospecting activity in HubSpot CRM and keep records up to date.
• Partner with Account Management to share feedback on lead quality and insights.
• Experiment with outreach strategies to different customer segments.
• Contribute ideas to help shape the growing XDR team.

Skills

1–2 years experience

Job description

Expansion SDR (XDR)

Customer Success | Melbourne, Victoria, Australia

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About the Role

As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the AUS market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.

What You’ll Do

• Proactively engage with existing customers via calls, email, and social to identify upsell opportunities.
• Prospect into a defined target audience, focusing on accounts with high expansion potential.
• Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
• Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
• Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
• Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
• Contribute ideas, insights, and energy to help shape our growing XDR team.

What You’ll Bring

• 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
• Hunger for success, high energy, and an intelligent, positive, proactive attitude
• Strong technical aptitude and the willingness to dive deep into the product
• Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
• A self-starter who thrives in a fast-paced, target-driven startup environment.
• Resilience and adaptability when faced with challenges or rejection.
• Comfortable working AUS business hours: Monday–Friday, hybrid (3-4 days a week in office) - MUST!
  

Joining Connecteam Is The Smart Move:

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customers’ business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

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