Executive Officer/ Office Manager (APS Employees)

Australian Public Service Commission; Sydney; Hybrid; AUD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated Executive Officer/Office Manager to enhance the efficiency of the Tax Ombudsman office. This pivotal role involves managing office operations, providing executive support, and ensuring smooth administrative functions. Candidates will thrive in a dynamic environment, engaging with various stakeholders while fostering a positive organizational culture. With opportunities for career growth and a commitment to diversity, this role offers a unique chance to make a significant impact within the public service sector. Join a small team making a big difference in governance and oversight.

Qualifications

• Proven experience as an Office Manager or Executive Assistant, preferably in government.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Oversee daily office operations and ensure efficiency.
• Provide secretariat duties and support the Agency head.

Skills

Office Management

Organizational Skills

Multitasking

Time Management

Communication Skills

Problem-Solving

Education

Experience in Government or Public Service

Australian Citizenship

Job description

From 1 April 2025, the Public Service Regulations introduce a new approach to the review of promotion decisions. To find out more, go to mpc.gov.au.

Sydney onsite - with the potential for one day per week working from home.

Learn how a merit list or pool may be used

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool. If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles. Applicants may be offered a future role without reapplying. A merit list or pool may be used for up to 18 months.

This merit list or pool may be used to fill other vacancies across Australia.

For more information about Merit Lists or Merit Pools, please visit the APSC's website - The APS Merit Principle.

Role Overview

A new role awaits:
The Executive Officer/Office Manager is responsible for the success and effective functioning of the Tax Ombudsman office. The role involves secretariat, operational, financial, human resources, and administrative tasks to ensure smooth operations and providing executive support and advice to the Agency Head.

This is a non-ongoing position for up to 12 months from 1 July 2025, with a possibility of extension. Future similar roles may be filled through an order of merit. This vacancy is open to APS employees only.

Key Duties

• Oversee daily office management and operations, ensuring efficiency.
• Provide secretariat duties to the agency Executive and Health and Safety Committee.
• Act as the main contact and liaison for the office, managing relationships with external stakeholders.
• Support the Agency head’s diary management and administrative needs.
• Assist in managing employee recognition, staff induction, onboarding/offboarding, and HR duties.
• Manage procurements, invoices, and office supplies.
• Improve office management processes and procedures.
• Provide advice and coordinate briefings to the Inspector-General to support strategic priorities and deadlines.
• Manage agency property, security, and assets.
• Support the agency in building a positive organizational culture aligned with APS values.

Required Qualifications and Skills

• Proven experience as an Office Manager, Executive Assistant, or similar role, preferably in government or public service.
• Strong organizational, multitasking, and time management skills.
• Experience in Secretariat functions and supporting governance committees.
• Problem-solving skills and a focus on process improvement and risk mitigation.
• Excellent written and verbal communication skills.
• High discretion and professionalism with confidential information.
• Pre-engagement checks, including a national police check.
• Available to existing public servants via a section 26 transfer.
• Australian Citizenship and ability to obtain a baseline security clearance.
• Position based in Sydney only.

Eligibility

• Pre-engagement checks and a national police check.
• Section 26 transfer for existing public servants.
• Australian Citizenship.
• Baseline security clearance.
• Position in Sydney only.

Why Join Us

Diverse, challenging, and varied work: This role is central to the agency’s success, involving interaction with a wide range of stakeholders and supporting senior leadership in a dynamic environment.

Small team, big impact: Work closely with the agency head and team of 36, with opportunities to lead a variety of functions.

Empowering environment: Autonomy to own your role, fostered by a culture of innovation and inclusivity.

Career growth: Develop expertise in governance, integrity, and oversight, gaining valuable skills and experience to advance your career.

Application Process

Submit your resume (max 4 pages) and a 700-word pitch outlining your relevant skills and experience via email to [e-mail] by 18 May 2025, referencing job number EO-26-2025.

For inquiries, contact 0427 902 463 or email [e-mail].

The Tax Ombudsman values diversity and encourages applications from all backgrounds, offering reasonable adjustments during recruitment where necessary.

The opportunity is exclusive to Australian Public Service employees.

About the Tax Ombudsman

The Tax Ombudsman is an independent office dedicated to improving fairness and integrity in taxation and superannuation administration. Key activities include investigating complaints, systemic reviews, providing independent advice, and raising awareness. Visit https://igt.gov.au/ for more information.