Executive Manager Global Trade Operations

Commonwealth Bank of Australia; Sydney; On-site; AUD 220,000 - 320,000; Full time

Job summary

Commonwealth Bank of Australia is seeking an Executive Manager, Global Trade Operations to lead the end-to-end delivery of trade operations. You will drive transformation, risk management and regulatory compliance while guiding a national team and partnering across the group to modernise processes and deliver superior customer outcomes.

The role emphasizes strategic thinking, technology-enabled change and accountable leadership in a complex regulatory environment with AI-enabled customer

Qualifications

• Significant leadership experience in Executive Manager/Head of Operations or equivalent.
• Deep experience in financial services operations, especially Trade Finance or Institutional Banking.
• Proven track record delivering large-scale transformation and technology-enabled change.
• Strong risk management capability in complex regulatory environments.
• Ability to partner with senior stakeholders across business, technology, risk and control functions.
• Exceptional strategic thinking and prioritisation skills.
• Experience leading large geographically dispersed teams and building high-performance cultures.
• Outstanding communication and stakeholder management.

Responsibilities

• Lead end-to-end Global Trade Operations, ensuring safe, compliant and efficient delivery across customer servicing and product lifecycle.
• Drive operational excellence, risk management, regulatory compliance and transformation.
• Partner with Product, Technology, Institutional Banking & Markets, Financial Crime and COO teams to modernise processes.
• Deliver AI-enabled customer journeys through transformation and vendor collaboration.
• Oversee a national team, fostering accountability, innovation and continuous improvement.
• Own and enhance key controls within the operational risk framework.
• Manage relationships with external vendors and service partners to optimise performance.
• Inform investment and change priorities using operational, customer, financial and risk insights.

Job description

Executive Manager, Global Trade Operations

About the role

The Executive Manager, Global Trade Operations is accountable for the safe, efficient and compliant delivery of Global Trade Operations, leading end-to-end operational support across customer servicing, transaction processing and product lifecycle management activities.

The role is responsible for delivering exceptional customer outcomes while driving operational excellence, risk management, regulatory compliance and strategic transformation across the Trade franchise. Working in partnership with Product, Technology, Institutional Banking & Markets, Financial Crime and COO teams, the Executive Manager will simplify processes, enhance controls and enable sustainable growth.

This is a unique opportunity to operate at the intersection of customer experience, operational delivery and technology modernisation. You will support the transformation of critical trade processes into future-ready, AI-enabled customer journeys, leveraging internal capabilities and strategic vendor partnerships to unlock greater value for customers and the business.

See yourself in our team

Join CommBank's Market Operations Leadership Team within the Chief Operations Office, where you'll play a key role in shaping the future of Trade Operations and delivering on the ambition of our Trade transformation roadmap.

This role combines large-scale people leadership, operational accountability, risk stewardship and transformation delivery. You will lead a national team responsible for the operational execution of Trade products while partnering across the Group to modernise processes, embed technology-led solutions and deliver superior customer, business and risk outcomes.

Success in this role requires a strong focus on strategic thinking, operational excellence and continuous improvement, using customer, financial, operational and business insights to inform decision-making and prioritise investment and change.

Do work that matters

Reporting to the General Manager, Market Operations, you will be responsible for delivering reliable operational performance while leading an ambitious simplification and transformation agenda across Trade Operations.

Key accountabilities include:

• Leading end-to-end operations across Trade Finance products including Imports, Exports, Trade Advances, Structured Trade Solutions (Borrowing Base Facilities and Working Capital Facilities) and International Bank Guarantees.
• Delivering safe, stable and efficient operational performance while maintaining a strong customer and service focus.
• Driving the execution of the Trade transformation and modernisation roadmap for Operations, including process simplification, automation, digitisation and AI-enabled capabilities.
• Building and maintaining a strong risk culture through effective management of operational, compliance, regulatory and conduct risk obligations.
• Owning and enhancing key controls within the operational risk framework to ensure ongoing effectiveness and compliance.
• Partnering with Product, Technology, Sales, Coverage, Financial Crime and COO teams to deliver integrated customer outcomes and strategic business objectives.
• Using operational, customer, financial and risk insights to identify opportunities, inform strategic decisions and prioritise investment and change initiatives.
• Leading, developing and inspiring a high-performing national workforce, fostering a culture of accountability, innovation and continuous improvement.
• Managing relationships with key external vendors and service partners to optimise performance, capability and customer outcomes.

We're interested in hearing from people who:

• Have significant leadership experience in Executive Manager, Head of Operations or equivalent senior leadership roles.
• Bring deep operational leadership experience within financial services, with Trade Finance, Institutional Banking or Markets Operations experience highly regarded.
• Have a proven track record delivering large-scale transformation, simplification and technology-enabled change.
• Demonstrate strong risk management capability and experience operating within complex regulatory environments.
• Can effectively partner and influence across senior stakeholder groups, including business, technology, risk and control functions.
• Have exceptional strategic thinking, problem-solving and prioritisation skills, with the ability to balance operational performance and long-term transformation outcomes.
• Are experienced in leading large, geographically dispersed teams and building high-performance cultures.
• Possess outstanding communication and stakeholder management…...

Working with us

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