Executive Housekeeper

Crystalbrook Collection; Newcastle; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook—F

AU$99 room rates and Friends & Family

Enhanced parental leave

Ongoing learning & career development

Internal mobility

Team recognition programs

Sustainability commitment

Job summary

Crystalbrook Kingsley in Newcastle is seeking an experienced Executive Housekeeper to lead the Housekeeping department and uphold the hotel’s premium standards. You will manage a diverse team, drive guest satisfaction, and work closely with hotel leaders to optimize operations and budget performance.

You will shape standards for presentation, cleanliness, and efficiency across all spaces, while mentoring supervisors and ensuring compliance with safety and company policies.

Qualifications

• Proven history leading large Housekeeping teams in hospitality.
• Experience managing department P&L and budgets.
• Strong financial acumen and cost control abilities.

Responsibilities

• Oversee daily Housekeeping operations to meet high standards.
• Set and monitor departmental targets, budgets and priorities.
• Lead and develop the Housekeeping team and supervisors.
• Collaborate with other departments to align guest experience with standards.
• Prepare monthly financial and operational reporting.

Skills

Team leadership

Housekeeping management

P&L management

Financial acumen

Communication skills

Organisational skills

Guest service orientation

Problem solving

Technology proficiency

Tools

Hotel management software

Inventory control systems

Job description

Crystalbrook Kingsley is Newcastle's iconic five-star hotel, bringing together elegant design, modern luxury and a deep connection to the cultural heart of the city.

Located in the former Council Administration Centre, Kingsley offers 130 beautifully appointed rooms, the spectacular rooftop Roundhouse restaurant and bar, lobby bar and café, and premium meeting and event spaces.

Behind every exceptional hotel experience is a Housekeeping team that takes pride in the details. As Executive Housekeeper, you’ll lead the team responsible for maintaining the presentation, cleanliness and overall standards of our hotel, ensuring every guest enjoys an experience that reflects the quality and character of Crystalbrook Kingsley.

This is an opportunity for an experienced hospitality leader to take ownership of a key operational department, inspire a diverse team and work collaboratively with hotel leaders to continually elevate the guest experience.

Role Purpose

Reporting to the Hotel General Manager, the Executive Housekeeper is responsible for overseeing and directing all housekeeping operations across Crystalbrook Kingsley.

Leading the Housekeeping department, you’ll be responsible for planning, organising and developing the operation to ensure consistently high standards of cleanliness, presentation, productivity and guest satisfaction.

You’ll lead and develop the Assistant Executive Housekeeper, Housekeeping Supervisors, Style Curators and wider Housekeeping team, creating a positive and accountable environment built on teamwork, training and continuous improvement.

Working closely with other department heads, you’ll ensure the Housekeeping operation is aligned with the hotel's overall objectives, managing departmental budgets, labour, stock and resources while identifying opportunities to improve efficiency and the guest experience.

Responsibilities

You will be responsible for:

• Overseeing, monitoring and evaluating all daily Housekeeping department activities to ensure operational standards are consistently achieved.
• Establishing, reviewing and maintaining departmental standards, guidelines, objectives, policies and procedures.
• Setting departmental targets, objectives, work schedules, budgets and operational priorities.
• Managing departmental budgets through effective stock control, cost management and labour scheduling.
• Recruiting, leading, managing and developing the Housekeeping team, with a strong focus on ongoing training, performance and teamwork.
• Providing leadership and direction to the Assistant Executive Housekeeper, Housekeeping Supervisors and Style Curators.
• Conducting regular departmental meetings to discuss business trends, operational strategies, performance and opportunities for improvement.
• Attending relevant Head of Department meetings and contributing to the hotel's overall leadership and operational objectives.
• Communicating regularly with the Front Office Manager to ensure departments are informed and aligned on room availability, priorities and operational activities.
• Driving effective communication within Housekeeping and across all hotel departments.
• Monitoring the appearance, standards and performance of the Housekeeping team.
• Reviewing guest satisfaction results and monitoring feedback trends to identify opportunities to continually improve the guest experience.
• Managing and resolving guest service complaints in a professional and timely manner.
• Supporting other departments wherever necessary to ensure the smooth operation of the hotel.
• Preparing and communicating monthly departmental financial results, including end-of-month reporting.
• Ensuring all team members maintain professional grooming, presentation and conduct standards.
• Maintaining compliance with company policies, procedures and the Crystalbrook Code of Conduct.
• Ensuring compliance with Equal Employment Opportunities (EEO), Work Health and Safety (WHS) and workplace conduct requirements.
• Supporting a positive, collaborative and Customer Obsessed culture across the hotel.
• Performing other duties and responsibilities as directed by the Hotel General Manager.

Skills & Experience

We're looking for an experienced and confident hospitality leader who understands the importance of exceptional hotel presentation, operational efficiency and building a high-performing team.

You’ll bring:

• A proven history of leading and developing a large team.
• Demonstrated Housekeeping experience within the hotel or leisure sector in a managerial or supervisory capacity.
• Previous experience managing a department and its Profit and Loss account.
• Strong financial acumen, with the ability to manage operating budgets and achieve or exceed established financial objectives.
• Excellent leadership, interpersonal and communication skills.
• The ability to motivate, coach and develop team members at all levels.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Confidence using technology, hotel systems and relevant operational programs to achieve results.
• An exceptional service orientation, with a genuine ability to understand and focus on guest needs.
• A proactive and flexible approach to problem-solving, productivity and guest satisfaction.
• Strong accountability, resilience and the ability to remain effective under pressure.
• The ability to build effective working relationships and collaborate with all hotel departments.

Why Join Us?

Lead a Team That Makes Every Stay Exceptional

Housekeeping plays an essential role in the guest experience. As Executive Housekeeper, you’ll lead the team responsible for ensuring every room, public space and guest area reflects the exceptional standards of Crystalbrook Kingsley.

Make a Real Impact on Hotel Performance

Take ownership of a key hotel department, with the opportunity to influence operational efficiency, financial performance, team engagement and guest satisfaction. Your leadership will help shape the overall success of the hotel.

Build Your Career with Crystalbrook Collection

Be part of one of Australia's growing luxury hospitality groups, with genuine opportunities to develop your leadership career, contribute to exciting hotel initiatives and progress across our expanding national portfolio.

What You’ll Enjoy

You will also enjoy a range of benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars.
• $99 room rates and generous Friends & Family accommodation discounts.
• Enhanced parental leave and lifestyle benefits.
• Ongoing learning and tailored career development opportunities.
• Internal mobility and career progression across our growing portfolio.
• Team recognition programs and regular engagement events.
• A workplace committed to sustainability, collaboration and diversity.

Why Crystalbrook Collection?

At Crystalbrook, we believe hospitality should be thoughtful, bold and experience-driven. Our Collaborators are empowered to be Customer Obsessed, Courageous and Collaborative, working together to create exceptional experiences for our guests and each other.

Joining Crystalbrook Kingsley means becoming part of a distinctive Newcastle hotel that celebrates the city’s culture, creativity and evolution. As a leader, you’ll have the opportunity to shape our people, influence our standards and contribute to a hotel that continues to redefine the guest experience.

If you’re an experienced Housekeeping leader who is passionate about people, operational excellence and creating exceptional guest experiences, we’d love to hear from you.

About Crystalbrook Collection

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

At Crystalbrook Collection, we’re doing hospitality differently. Guided by our values of being Customer Obsessed, Collaborative and Courageous, we’re creating extraordinary guest experiences while providing our people with meaningful careers, genuine opportunities for growth and the chance to make a lasting impact.