Concierge Assistant Manager — Elevate Guest Experience

The Ritz-Carlton Hotel Company, L.L.C.; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Ritz-Carlton, Melbourne is seeking an exceptional hospitality leader to join our Concierge team as Assistant Manager, Concierge. This role places you at the heart of the guest journey, guiding a team to deliver warm welcomes, thoughtful guidance and seamless support from arrival to departure.

As a visible leader, you will coach and develop high-performing Concierge and Bell Services professionals, drive service excellence, and partner with Front Office, Housekeeping and F&B to elevate

Qualifications

• Previous leadership experience within Concierge, Front Office, Guest Relations or luxury hospitality operations.
• Outstanding communication, interpersonal and relationship-building skills.
• Proven ability to coach, mentor and develop high-performing teams.

Responsibilities

• Lead from the heart of the guest experience across arrival experience, Concierge podium and public areas.
• Ensure the Concierge podium is consistently attended and welcoming.
• Create genuine relationships with guests through personalised recommendations and anticipatory hospitality.
• Foster a culture of proactive guest engagement and exceptional service.
• Inspire, coach and develop Concierge and Bell Services teams.
• Drive standards, accountability and operational discipline.

Skills

Leadership

Communication

Coaching

Guest relations

Job description

The Ritz-Carlton, Melbourne is seeking an exceptional hospitality leader to join our Concierge team as Assistant Manager, Concierge. This role places you at the heart of the guest journey, guiding a team to deliver warm welcomes, thoughtful guidance and seamless support from arrival to departure.

As a visible leader, you will coach and develop high-performing Concierge and Bell Services professionals, drive service excellence, and partner with Front Office, Housekeeping and F&B to elevate