Executive Branch Manager, Client Services | Full-time Executive

Australian Capital Territory; Canberra; On-site; AUD 297,000 - 306,000; Full time

Job summary

Australian Capital Territory Government seeks an experienced Executive Branch Manager for Client Services to provide strategic leadership within the Housing and Community Services Directorate. You will oversee frontline housing services, guiding a large portfolio and coordinating with partners to improve outcomes for Canberrans.

The role requires resilient leadership, strong stakeholder relationships, and a commitment to person-centred service delivery, with a focus on operational excellence and

Qualifications

• Proven senior leadership experience in housing or social services.
• Strong ability to manage diverse teams and stakeholder relationships.
• Experience in public sector policy and service delivery.

Responsibilities

• Provide strategic direction and governance for the Client Services Branch.
• Lead high-performing teams and ensure operational excellence in service delivery.
• Navigate sensitive housing-related issues with sound judgement and empathy.
• Collaborate with government and community partners to improve outcomes for Canberrans.

Skills

Strategic leadership

Stakeholder management

People leadership

Change management

Job description

Executive Branch Manager, Client Services
Full-time Executive

Details: Housing Assistance, within the Health and Community Services Directorate, delivers social housing and homelessness services that support some of Canberra’s most vulnerable community members. Managing a portfolio of more than 11,000 properties, the division is responsible for providing safe, affordable and appropriate housing while working collaboratively with government and community partners to improve social and economic outcomes for individuals, families and the broader community.

The Client Services Branch is at the forefront of this work, leading the delivery of frontline housing services and supporting tenants, applicants and people experiencing housing insecurity. The branch operates in a complex service delivery environment, working with clients who may be experiencing homelessness, family and domestic violence, disability, mental health challenges, chronic health conditions or other circumstances that impact their housing stability. Through strong partnerships and a commitment to person-centred service delivery, the branch strives to achieve positive and sustainable outcomes for clients and the community.

We are seeking an experienced and values-driven executive who can provide strategic leadership while maintaining a strong focus on operational excellence and service delivery. The successful candidate will be a collaborative and resilient leader with a demonstrated ability to lead high-performing teams, build productive stakeholder relationships and navigate complex and sensitive issues with sound judgement and empathy. They will be committed to delivering quality services, fostering a positive workplace culture and driving continuous improvement to achieve meaningful outcomes for Canberrans.

This is an opportunity to lead a dedicated and passionate team, influence the future direction of housing services in the ACT and make a genuine difference in the lives of people and communities.

This role is an existing Executive position with established core responsibilities, which may expand over time to incorporate additional functions and business areas in line with organisational priorities and consultation outcomes.

Remuneration: The position attracts a remuneration package ranging from $296,877 - $306,035 depending on current superannuation arrangements of the successful applicant. This includes a cash component of $261,668.

Contract: The successful applicant will be engaged under a performance-based long-term contract for a period of up to five years. Prospective applicants should be aware that long-term engagements are tabled in the ACT Legislative Assembly.