Assistant Director, Client Engagement Team | Full-time Permanent

Australian Capital Territory; Canberra; On-site; AUD 110,000 - 140,000; Full time

Job summary

Housing ACT is seeking an Assistant Director to lead the Client Engagement Team, delivering critical support and services to public housing tenants in Canberra. You will provide leadership and direction on a broad range of operational matters, ensuring quality service delivery and positive client outcomes.

This permanent, full-time role offers the opportunity to shape frontline service delivery, work with Aboriginal and Torres Strait Islander communities where relevant, and contribute to

Job description

Assistant Director, Client Engagement Team
Full-time Permanent

Details: We are seeking an experienced and motivated Assistant Director to lead a high-performing team delivering critical support and services to public housing tenants. In this role, you will provide leadership and direction on a diverse range of complex operational matters, ensuring quality service delivery and positive outcomes for clients.

This is an exciting opportunity to contribute to a team at the forefront of Housing ACT's service delivery. The Client Engagement Team plays a vital role in supporting some of Canberra's most vulnerable community members through frontline service delivery, strong leadership, and innovative programs.

We encourage applications from individuals who are passionate about service excellence, enjoy working in a dynamic environment, and are looking to further develop their leadership and professional capabilities. This is a fantastic opportunity to make a meaningful contribution, influence positive outcomes, and be part of a supportive and engaged team.

Health and Community Services Directorate (HCSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.

We look forward to hearing from you.

• As this role is likely to work with Aboriginal and Torres Strait Islander families and young people, cultural awareness, and capacity to work with Aboriginal and Torres Strait Islander people is highly desirable.

Notes: A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Applicants should note that aJoint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .