Executive Assistant to Director Customer & Corporate Affairs

Glen Eira City Council; Melbourne; Hybrid; AUD 101,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment

Paid training and development

Learning and development programs

Reward and recognition programs

Job summary

Glen Eira City Council in Melbourne is seeking an Executive Management Officer to provide high‑level executive, governance and business support to the Director Customer & Corporate Affairs. You will act as a trusted adviser and coordinate priorities, projects and governance for the Directorate.

This is a highly autonomous role involving diary management, governance processes, stakeholder engagement and collaboration with senior leaders, Councillors and external partners.

Qualifications

• A degree or diploma in business administration, governance, project management or a related field, or equivalent relevant experience.
• Excellent written communication, proofreading and document preparation skills, with the ability to prepare high-quality reports, briefings and correspondence.
• Ability to work independently, exercise sound judgement and demonstrate initiative and effective problem-solving skills.
• Strong political awareness and the ability to navigate sensitive matters and stakeholder relationships with professionalism and tact.

Responsibilities

• Managing the Director's diary and correspondence, coordinating schedules and proactively monitoring and following up on actions to ensure deadlines are met.
• Coordinating Council governance and committee processes, including the preparation of agendas, reports, minutes and supporting documentation for Governance Committee meetings.
• Coordinating projects, events and key activities across the Directorate, working collaboratively with the Council’s senior leadership team.
• Managing enquiries and requests with professionalism, discretion and a strong customer focus.
• Working closely with Executive Leadership, Councillors and key stakeholders across Council to facilitate effective communication, collaboration and information flow.

Skills

Written communication

Judgement and discretion

Independent work

Stakeholder relationship management

Education

Bachelor's or Diploma in business administration / governance / project management

Job description

Executive Assistant to Director Customer & Corporate Affairs

• Full Time | 12-month Fixed Term opportunity (Parental Leave cover)
• Position commencing early January 2027
• Band 6: $100,656.40 - $109,822.44 per annum (depending on experience) + 12% superannuation

Note: For the purpose of recruitment, this role has been advertised as Executive Assistant, however within the organisation the role is known as Executive Management Officer.

About the Directorate

The Customer & Corporate Affairs Directorate plays a central role in driving innovation, governance, communications and organisational performance across Council and supporting Council to deliver excellent service to our community. This collaborative and high-performing team works closely with senior leaders across the organisation to support strategic decision-making and positive outcomes for the Glen Eira community.

About the role

As the Executive Management Officer, you will provide high-level executive, governance and business support to the Director Customer & Corporate Affairs. Acting as a trusted adviser and key coordination point for the Directorate, you will play a pivotal role in ensuring priorities, projects, reporting obligations and governance activities are delivered effectively and on time.

This is a diverse and highly autonomous role that offers the opportunity to work closely with the Executive Leadership Team, Councillors and key stakeholders across Council. You will be trusted to take ownership of your work, bring fresh ideas, drive continuous improvement and make a meaningful contribution to the way the Directorate operates.

The role also provides opportunities to support significant civic and community events, including overseas delegations, receptions and Citizenship Ceremonies.

Other responsibilities include:

• Managing the Director's diary and correspondence, coordinating schedules and proactively monitoring and following up on actions to ensure deadlines are met.
• Coordinating Council governance and committee processes, including the preparation of agendas, reports, minutes and supporting documentation for Governance Committee meetings.
• Coordinating projects, events and key activities across the Directorate, working collaboratively with the Council’s senior leadership team.
• Managing enquiries and requests with professionalism, discretion and a strong customer focus.
• Working closely with Executive Leadership, Councillors and key stakeholders across Council to facilitate effective communication, collaboration and information flow.

About you

You are a highly professional, adaptable and proactive all-rounder who thrives in a fast-paced environment. A genuine people person, you build strong relationships quickly and communicate confidently with people from all backgrounds and levels of an organisation, including senior executives, Councillors, community members and external stakeholders.

You are known for your sound judgement, discretion and ability to manage highly sensitive and confidential information with professionalism and integrity. You enjoy working independently, take ownership of your responsibilities and bring energy, initiative and a solutions-focused mindset to everything you do.

You are comfortable embracing new technologies and can leverage AI tools and digital solutions to improve efficiency, enhance decision-making and deliver better outcomes. Most importantly, you are excited by the opportunity to make the role your own and contribute to continuous improvement across the Directorate.

The following is also required:

• A degree or diploma in business administration, governance, project management or a related field, or equivalent relevant experience.
• Excellent written communication, proofreading and document preparation skills, with the ability to prepare high-quality reports, briefings and correspondence.
• Ability to work independently, exercise sound judgement and demonstrate initiative and effective problem-solving skills.
• Strong political awareness and the ability to navigate sensitive matters and stakeholder relationships with professionalism and tact.

Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.

Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

• Employee Working with Children Check
• New National Police Record Check
• Evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Position Description

Executive Management Officer (Customer and Corporate Affairs) - Position Description.pdf

What’s on offer

We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you:

• Hybrid work environment – Average of 3 days in the office
• A supportive and collaborative team environment where your ideas are welcomed
• Access to paid training and participation in Council’s extensive Learning and Development programs
• Reward and recognition programs

Working at Glen Eira City Council

Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality services.

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.