Executive Assistant Manager

Accor; City of Parramatta; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Staff discounts

Wellbeing programs

Career development

Job summary

Accor Sydney Olympic Park is seeking an Executive Assistant Manager to act as 2IC for the precinct, overseeing Pullman, Novotel & ibis. The role has a strong focus on Food & Beverage and will lead five outlets with an integrated operation, reporting to the General Manager and working with the Executive Committee.

This fast-paced role requires long-term strategic planning, exceptional people leadership, and a passion for delivering premium guest experiences in Australia’s premier event precinct.

Qualifications

• Proven F&B management experience in a high-volume premium or luxury hotel, with responsibility across multiple outlets.
• Demonstrated ability to lead and provide strategic direction to a multi-skilled team.
• Strong financial acumen including solid understanding around labour cost, P&L analysis and forecasting.
• Proven experience leading teams across brands.
• Excellent people management, interpersonal and influencing skills.
• Outstanding client/supplier relationship skills, particularly with event clients and corporate stakeholders.
• RSA certification and liquor licensing knowledge.
• Distinguished personal presentation in alignment with brand standards.
• Genuine passion for hospitality and a guest-first attitude.

Responsibilities

• Oversee the daily operation of our Culinary, Conference & Events, Bacar, Boulevard Brasserie, Brewery Bar & Kitchen, and Room Service as a single integrated operation.
• Ensure Brand Standards are embedded in daily operations cross-complex; conduct regular self-audits and implement corrective actions.
• Coordinate with Sales & Marketing, Front Office, Housekeeping and other departments to ensure seamless service across the precinct.
• Analyse guest satisfaction data to implement action plans to improve scores, ratings, and overall experience.
• Take accountability for financial performance across all outlets, managing rosters throughout our dynamic business demands, wage costs, food & beverage expenses and controllable costs to budget.
• Lead, develop and support our team with a focus on the Food & Beverage leaders; succession plan, manage performance, and provide guidance and support to Outlet Managers & our Culinary leaders.
• Establish and maintain ongoing training programs aligned with Accor Brand and Service Standards and our P&C team.
• Maximise revenue by reviewing occupancy and rates, and drive upselling, promotions, and walk-in conversion across all channels.
• Ensure compliance with WHS policies, RSA and licencing requirements and the Accor InterREACT programme.
• Ensure financial transactions, credit handling, and cash security follow policy and compliance standards, in collaboration with Finance.
• Build familiarity with VIP and regular guests to deliver personalised, exceptional experiences.

Skills

F&B management

Leadership

Financial acumen

Multi-brand experience

People management

Job description

Company Description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney's most dynamic and event‑rich locations.

As part of this precinct, you'll be joining a collaborative, high‑energy team that thrives on diversity, creativity, and connection. Lead by our General Manager, Craig Kelmar, we are proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

Job Description

The Executive Assistant Manager role will function as a 2IC for our precinct, overseeing Pullman, Novotel & ibis Sydney Olympic Park. This role will have a focus on Food & Beverage, thus we are looking for an experienced leader who is confident in all areas of the Food & Beverage operation. In this cross-complex role, you will work alongside our experienced Executive Committee and assist our General Manager in delivering exceptional guest experiences. This role is perfect for a candidate who is ready to make their mark on Australia’s premier event precinct.

This is a fast‑paced role that requires long term strategic planning, overseeing five outlets – each with an individualised and tailored offering to exceed the expectations of our varied guests across each a range of segments. You will need a passion for Hospitality, a mind for creative strategies, strong problem‑solving skills, excellent people management and an eye for premium guest experience.

Role

• Oversee the daily operation of our Culinary, Conference & Events, Bacar, Boulevard Brasserie, Brewery Bar & Kitchen, and Room Service as a single integrated operation.
• Ensure Brand Standards are embedded in daily operations cross‑complex; conduct regular self‑audits and implement corrective actions.
• Coordinate with Sales & Marketing, Front Office, Housekeeping and other departments to ensure seamless service across the precinct.
• Analyse guest satisfaction data to implement action plans to improve scores, ratings, and overall experience.
• Take accountability for financial performance across all outlets, managing rosters throughout our dynamic business demands, wage costs, food & beverage expenses and controllable costs to budget.
• Lead, develop and support our team with a focus on the Food & Beverage leaders; succession plan, manage performance, and provide guidance and support to Outlet Managers & our Culinary leaders.
• Establish and maintain ongoing training programs aligned with Accor Brand and Service Standards and our P&C team.
• Maximise revenue by reviewing occupancy and rates, and drive upselling, promotions, and walk‑in conversion across all channels.
• Ensure compliance with WHS policies, RSA and licencing requirements and the Accor InterREACT programme.
• Ensure financial transactions, credit handling, and cash security follow policy and compliance standards, in collaboration with Finance.
• Build familiarity with VIP and regular guests to deliver personalised, exceptional experiences.

Qualifications

• Proven F&B management experience in a high‑volume premium or luxury hotel, with responsibility across multiple outlets.
• Demonstrated ability to lead and provide strategic direction to a multi‑skilled team.
• Strong financial acumen including solid understanding around labour cost, P&L analysis and forecasting.
• Proven experience leading teams across brands.
• Excellent people management, interpersonal and influencing skills.
• Exceptional client/supplier relationship skills, particularly with event clients and corporate stakeholders.
• Outstanding written and verbal communication skills.
• Current RSA certification and sound knowledge of liquor licensing requirements.
• Distinguished personal presentation in alignment with brand standards.
• Genuine passion for hospitality and a guest‑first attitude.

Additional Information

Why Join Us?

• Be part of a collaborative, multi‑brand precinct team in a dynamic location.
• Access extensive career development opportunities within Accor Hotels.
• Enjoy exclusive staff benefits, worldwide discounts, and wellbeing programs.
• Play a pivotal role in shaping guest experiences and loyalty in one of Sydney's most exciting hospitality precincts.