Events Manager

Arc @ UNSW; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Leadership opportunities

Iconic Sydney venue

Job summary

The Roundhouse at UNSW is seeking an experienced Event Manager to lead the delivery of commercial events, conferences, galas and live music with responsibility for the full delivery lifecycle. You will manage the events team, respond to enquiries, own budgets, oversee venue set-ups, and be the primary client contact during events, driving revenue growth across commercial markets.

This role offers a dynamic, fast-paced environment on a iconic campus venue with opportunities to shape UNSW

Qualifications

• Minimum 2 year’s Event Management experience in a high volume venue.
• Proven ability to implement event sale strategies to generate revenue through the execution of events for new and existing clientele.
• A sound understanding of all aspects of venue operations including production, security, function management, budgeting and forecasting.
• Proven experience facilitating client events in the corporate market (e.g. conferences, dinners, key note talks).
• Demonstrated problem‑solving and risk management skills with creative solutions in venue management.
• Ability to build and manage strong relationships with clients, suppliers and regulatory bodies (including council and Police).
• Comprehensive understanding of regulatory compliance across food, liquor and WHS.

Responsibilities

• Act as the primary point of contact for allocated clients and partners.
• Coordinate event logistics across Production, Food and Beverage, Venue Operations, Security and external suppliers.
• Project manage commercial events from lead through to delivery, including planning, site inspections, logistics, management, execution and review.
• Roster, supervise and lead through event delivery, ensuring service standards are consistently achieved.
• Identify operational risks and implement mitigation strategies for each event.
• Identify opportunities to maximise revenue through upselling venue services and enhancing client experience.
• Evaluate event outcomes, gather client feedback and identify opportunities to improve future delivery.
• Assist budgetary income and expenditure with monthly reporting and COG alignment.

Skills

Event management

Stakeholder management

Budgeting

Client relations

Leadership

Education

Relevant tertiary qualifications or equivalent

Job description

The Roundhouse is looking for an experienced Event Manager to lead the delivery of our commercial events programming. This is an exciting opportunity to take ownership of a diverse portfolio of conferences, gala dinners, live music and commercial events, while playing a key role in growing the venue’s commercial success and maximising venue utilisation.

Working at the heart of one of Sydney’s most iconic live entertainment and events venues, you will lead event operations from enquiry through to delivery, building strong relationships with clients, stakeholders, suppliers and partners to deliver exceptional experiences.

The Venue:

Relaunched in March 2018, Roundhouse is home to awesome events on UNSW campus. From corporate conferences to concerts, Roundhouse is a unique venue in Sydney delivering high-quality events across the events spectrum.

The venue encompasses a concert hall, two bars, a beer garden, two lounge areas, and seven conference rooms.

Roundhouse has a diverse clientele of external hirers, partnerships with UNSW departments, and dynamic on-campus programming to service the vibrant UNSW student population.

The Role

We are looking for a leader whose values align with ours (you can read more on our mission and values here), who can enhance our venue offering in a competitive events landscape, harness the skills within the events team, and contribute to the growth of the business.

You will lead the events team, be responsible for managing and responding to enquiries, have accountability for event budgets, lead venue set‑ups, and be a primary point of contact for clients during events. You will contribute to the drive for commercial revenue and growth across commercial markets and steer our student events programming to build engagement with our core UNSW demographic.

Who We Are Looking For

We are looking for an experienced events professional who can bring strategic thinking, strong commercial acumen and a demonstrated ability to set and meet targets and drive outcomes for the venue. You will have excellent stakeholder and people management skills, have experience winning business and managing clients in a venue, and be someone who thrives in a fast‑paced environment. Previous experience in a similar role is essential. As importantly, we're looking for someone who shares our values and culture, who brings passion and positivity, and make sure their team embodies the same culture. Check out the Position Description for key tasks and accountabilities and for more info.

KEY TASKS & ACCOUNTABILITIES:

• Act as the primary point of contact for allocated clients, building strong relationships including UNSW, major clients, promoters and strategic partners;
• Assist in managing key stakeholder relationships including UNSW, major clients, promoters and strategic partners;
• Coordinate event logistics across Production, Food and Beverage, Venue Operations, Security and external suppliers to ensure seamless delivery;
• Project manage commercial events from lead through too event, including the planning, site inspections, logistics, management, execution and review of events;
• Roster, supervise and lead through too event delivery, ensuring service standards are consistently achieved;
• Proactively identify and manage operational risks, implementing appropriate mitigation strategies for each event;
• Identify opportunities to maximise revenue through upselling venue services and enhancing client experience;
• Evaluate event outcomes, gather client feedback and identify opportunities to improve future event delivery;
• Assist budgetary income and expenditure of the event department ensuring compliance with monthly reporting and commercial cost of goods (COGs) alignment with pre‑defined parameters;
• Champion a positive team culture that reflects Arc’s values and commitment to exceptional customer service;
• Comply with Arc WHS and Injury management policy and procedures to actively participate in safe working culture’
• Manage and review the venue’s risk profile ensuring appropriate risk mitigation strategy are identified and implemented;
• Contribute the Arc’s events and activities that take place around campus and external to the Roundhouse.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:

• Minimum 2 year’s Event Management experience in a high volume venue;
• Proven ability to implement event sale strategies to generate revenue though the execution of events for new and existing clientele;
• A sound understanding of all aspects of venue operations including production, security, function management, crowd characteristics, budgeting and forecasting;
• Proven experience facilitating client events in the corporate market (e.g. conferences, dinners, key note talks)
• Demonstrated problem‑solving and risk management skills which use creative and imaginative approaches to find innovative solutions in venue management;
• Capable of managing multiple projects, events and deadlines;
• Ability to build and manage strong relationships with clients, suppliers and regulatory bodies (including council and Police);
• Ability to identify, prioritise and implement cost effective solutions, respecting Arc’s status as a not‑for‑profit organisation;
• Self‑motivated with the ability make active attempts to influence events to achieve goals and taken action achieve goals beyond what is required;
• A comprehensive understanding of regulatory compliance across food, liquor and WHS, with the ability to apply these principles in the workplace.
• Experience working in a live music genre (e.g. in venue, festival, promotors);
• Previous experience in the Conference & Conventions industry;
• Relevant tertiary qualifications or equivalent;
• Driver’s License;
• RSA Competency Card;
• First Aid Certificate.

What We Can Offer

• A unique opportunity to make your mark on an iconic Sydney venue
• A competitive salary
• Career development
• Leadership opportunities
• A vibrant and positive organisational culture