Event Cinemas Macquarie - Cinema Worker Junior

EVT Group; Sydney; Sur place; AUD 45 000 - 60 000; Plein temps

Résumé du poste

EVT Group is seeking a Cinema Worker Level 1 to support cinema operations with customer-focused duties, including food and beverage preparation, ticketing, and maintaining presentation standards. You will work under supervision, follow SOPs, and contribute to a clean, safe, and welcoming environment for guests.

Ideal candidates have strong communication skills, experience in customer service, and RSA certification.

Qualifications

• Customer service experience preferred.
• Cash handling and POS familiarity.
• Food and beverage preparation and presentation.
• Strong communication and teamwork skills.

Responsabilités

• Perform general cinema duties including cleaning, product presentation, and customer assistance.
• Operate ticket checks and assist customers with a focus on experience and satisfaction.
• Maintain knowledge of products/services and comply with WHS policies and procedures.
• Attend mandatory training and adhere to safety and emergency procedures.

Connaissances

Customer service

Cash handling

Food & beverage handling

Communication

Formation

RSA Certification

Description du poste

Title: Cinema Employee Level 1 (Classification - Cinema Worker Level 1 BREC Award)Reports to: Zone Manager (Classification - Level 8), General Manager (Classification - Level 7),Assistant Manager (Classification - Level 6), Duty Manager (Classification - Level 5), Cinema Employee Classification Level 4, Departmental Supervisor (Classification - Level 3).Position Overview: A team member at this level is undertaking induction and training to perform work within this level's scope. Performs all tasks with customer assistance and cinema presentation as the priority, thereby supporting the seamless operation of a cinema entertainment complex. Our Vision is being leaders in creating experiences and properties that escape the ordinary. Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.

We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Cinema Worker Level 1 Key Accountabilities

General Cinema Duties

• Complete all duties as per standard operating procedures.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex.
• Ensures correct product presentation.
• Policy and procedures knowledge including all WHS practises.
• Prepare food and beverages for sale, following standards of quality and presentation.
• Stock replenishment, in accordance with merchandising planogram.
• Conduct ticket checks including online check-in procedure while providing assistance to customers, ensuring customer comfort is maintained.
• Demonstrates and maintains a good knowledge of products and services offered to enhance the overall customer experience.
• Knowledge of appropriate communication skills, including two-way radios.
• Undertake minor maintenance and repairs as required.
• Lost property maintenance.
• Attend and complete all mandatory training sessions (as applicable) as designated by EVT.
• Demonstrate awareness of and adherence to fire and emergency training and procedures.
• May undertake cash handling training under supervision by a Cinema Worker Level 3 (or above).
• RSA qualifications as required.

KPI - Operational Responsibility for Cinema

• Net Promoter Score (NPS) results
• Cinema checklists updated
• General level of interest in the role
• Willingness to help others
• Support of fellow employees
  • Respond to superiors and VPs in a collaborative, creative manner.
  • Appreciate team culture; support and encourage others.
  • Share knowledge; express appreciation to all.
  • Show proactive; pay great interest to work tasks.
  • Encourage feedback; question superiors.
  • Express appreciation and collaborate with the team.

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