Cinema Team Member: Entry Level with Customer Focus

EVT Limited; Coffs Harbour; Hybrid; AUD 30,000 - 36,000; Part time

Job summary

EVT Limited is seeking a Cinema Employee Level 1 at BCC Cinemas Coffs Harbour to support cinema presentation and customer service. You will perform general duties per SOPs, assist customers, and participate in daily cash handling under supervision.

You'll complete mandatory training, maintain cleanliness, stock, food and beverage prep, and ensure high presentation standards while contributing to a positive guest experience in a busy entertainment complex.

Qualifications

• Competent in basic Maths and English.

Responsibilities

• Complete all duties as per standard operating procedures.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex.
• Ensures correct product presentation.
• Policy and procedures knowledge including all WHS practises.
• Prepare food and beverages for sale, following standards of quality and presentation.
• Stock replenishment, in accordance with merchandising planogram.
• Conduct ticket checks including online check-in procedure while providing assistance to customers, ensuring customer comfort is maintained.
• Demonstrates and maintains a good knowledge of products and services offered to enhance the overall customer experience.
• Knowledge of appropriate communication skills, including two-way radios.
• Undertake minor maintenance and repairs as required.
• Lost property maintenance.
• Attend and complete all mandatory training sessions (as applicable) as designated by EVT.
• Demonstrate awareness of and adherence to fire and emergency training and procedures.
• May undertake cash handling training under supervision by a Cinema Worker Level 3 (or above).

Skills

Maths

English

Job description

Title: Cinema Employee Level 1 (Classification - Cinema Worker Level 1 BREC Award)
Reports to: Zone Manager (Classification - Level 8), General Manager (Classification - Level 7),
Assistant Manager (Classification - Level 6), Duty Manager (Classification - Level 5), Cinema Employee Classification Level 4, Departmental Supervisor (Classification - Level 3).


Position Overview:

A team member at this level is undertaking induction and training to perform work within this level's scope.
Performs all tasks with customer assistance and cinema presentation as the priority, thereby supporting the seamless operation of a cinema entertainment complex.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.

We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Cinema Worker Level 1 Key Accountabilities

General Cinema Duties

• Complete all duties as per standard operating procedures.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex.
• Ensures correct product presentation.
• Policy and procedures knowledge including all WHS practises.
• Prepare food and beverages for sale, following standards of quality and presentation.
• Stock replenishment, in accordance with merchandising planogram.
• Conduct ticket checks including online check-in procedure while providing assistance to customers, ensuring customer comfort is maintained.
• Demonstrates and maintains a good knowledge of products and services offered to enhance the overall customer experience.
• Knowledge of appropriate communication skills, including two-way radios.
• Undertake minor maintenance and repairs as required.
• Lost property maintenance.
• Attend and complete all mandatory training sessions (as applicable) as designated by EVT.
• Demonstrate awareness of and adherence to fire and emergency training and procedures.
• May undertake cash handling training under supervision by a Cinema Worker Level 3 (or above).

KPI - Operational Responsibility for Cinema

• Net Promoter Score (NPS) results
• Cinema checklists updated
• General level of interest in the role
• Willingness to help others
• Support of fellow employees

Skills and Experience

These are the desired skills and experience for this role:

• Competent in basic Maths and English
  

Behavioural Capabilities
The following are the mindsets and behaviours required for this role:

• Customer Focused: Dedicated to delivering excellence in customer sentiment. Strives to improve customer sentiment continuously.
• Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
• Communication: Displays effective communication with all team members.
• Decision Making: Ability to make effective decisions.
• Work Standards: All tasks are completed to the highest standards.
• Personal Presentation: Maintains personal presentation and grooming.
• Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.