EV Brand Experience Coordinator

Harmony Auto; City of Melbourne; On-site; AUD 65,000 - 82,000; Full time

Job summary

Harmony Auto, one of Australia’s fastest-growing EV dealership groups representing BYD and DENZA, is seeking a Customer Experience Coordinator based at the Caroline Springs location. The role supports customer experience initiatives across the Group and both brands, ensuring outstanding service throughout sales, aftersales and vehicle delivery.

You will collaborate with Sales, Aftersales, Delivery and Workshop teams to coordinate bookings, track inquiries, and maintain accurate records, driving

Qualifications

• Previous customer service, reception, administration, or similar experience preferred.
• Strong verbal and written communication skills.
• Valid Australian Driver's Licence (mandatory) and ability to travel between Harmony Auto locations.

Responsibilities

• Handle customer enquiries via phone, email, and in person, providing accurate and timely assistance
• Resolve customer issues professionally and efficiently while maintaining a positive customer experience
• Assist customers with bookings, service updates, delivery arrangements, and general enquiries
• Maintain a high level of customer satisfaction across all customer touchpoints
• Support customer experience initiatives across Harmony Auto’s BYD and DENZA operations

Skills

Customer Service

Stakeholder Management

Administration

Coordination

MS Office

Tools

MS Office

Job description

Harmony Auto, one of Australia’s fastest-growing EV dealership groups representing BYD and DENZA, is seeking a Customer Experience Coordinator based at the Caroline Springs location. The role supports customer experience initiatives across the Group and both brands, ensuring outstanding service throughout sales, aftersales and vehicle delivery.

You will collaborate with Sales, Aftersales, Delivery and Workshop teams to coordinate bookings, track inquiries, and maintain accurate records, driving