EUC Field & Onsite IT Support Technician

Endeavour Group; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Exclusive staff discounts

Health and wellbeing services

Learning and development opportunities

Job summary

Endeavour Group is seeking an EUC Site Services Specialist to provide onsite and field support for EGL IT equipment across EDG locations.

You will handle 2nd/3rd line EUC support, hardware deployment, audits, and ticket resolution within ServiceNow, ensuring SLAs are met and users receive clear, friendly assistance.

Qualifications

• Proven experience with Windows OS, Active Directory and MDM/endpoint management.
• Hardware setup and troubleshooting for computers, printers and AV in meeting rooms.
• Excellent analytical skills and ability to solve complex technical problems.
• Strong written and verbal communication to explain technical concepts to non-technical staff.
• Fast learner willing to expand skills and adopt new technologies.

Responsibilities

• Provide 2nd and 3rd level EUC support via in-person, phone, tickets, and email.
• LCM onsite hardware deployment: set up and support POS, computers, printers, and peripherals at EDG locations.
• Conduct R&M site audits to confirm installation and condition status of IT equipment.
• Manage and resolve support tickets within the ServiceNow ecosystem and SLAs.
• Deliver customer service with patience and clear explanations to stakeholders.
• Conduct daily audits of meeting room technologies to ensure readiness and troubleshoot in real time.
• Maintain asset and configuration management records.
• Perform routine maintenance and coordinate with 3rd-party vendors for warranty repairs.
• Develop and maintain procedural docs and user guides; conduct staff training.

Skills

Windows OS

Active Directory

Endpoint Management

Hardware & AV troubleshooting

Communication skills

Tools

ServiceNow

Meraki dashboard

Intune

Google MDM

JAMF

Google Workspace

Job description

About Us

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

About Us

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

About The Role

• Bring your passion and feel the energy
• Fixed term contract of 12 months
• Onsite and field support role
• Location - Sydney
  
  

The EUC (End User Compute) Site Services Specialist is a vital, onsite and field support role responsible for delivering timely and effective technical support at EDG Locations. This includes the deployment, maintenance, and support of all EGL IT Equipment.

Your mission is to ensure seamless business operations by resolving hardware, software, and system issues with a focus on efficiency and world-class customer service.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Provide 2nd and 3rd level EUC Support via in-person, phone, tickets, and email channels across the EDG Environment.
• LCM Onsite Hardware Deployment: Expertly set up and support POS, computers, printers, and peripheral devices at supported EDG locations.
• R&M Site Audits: Conduct site inspection to confirm installation / condition status of all IT Equipment.
• Ticket Management: Manage and resolve support tickets within the ServiceNow ecosystem, ensuring strict adherence to SLAs.
• Customer Service: Approach every interaction with patience, empathy, and a "can-do" attitude to assist both technical and non-technical stakeholders.
• Meeting Room Excellence: Conduct daily audits of meeting room technologies to ensure they are "meeting ready" and provide real-time troubleshooting.
• Asset Management: Maintain rigorous Asset and Configuration Management records.
• Maintenance & Repairs: Perform routine maintenance on Endeavour Group-owned technology and coordinate with 3rd-party vendors for warranty repairs.
• Documentation & Training: Develop and maintain procedural documentation and user guides while conducting staff training sessions.
  
  

What do we need from you

Now Let’s Talk About You

• OS & Ecosystems: Proven experience with Windows OS, Microsoft Active Directory, and Microsoft Endpoint Management.
• Hardware Proficiency: Strong background in installing and troubleshooting diverse computer hardware and meeting room AV technologies.
• Problem Solving: Excellent analytical skills with a genuine passion for tackling complex technical challenges.
• Communication: Ability to bridge the gap between technical jargon and user-friendly explanations.
• Adaptability: A fast learner who is eager to expand their skillset and take on new technologies.
  
  

Desirable

• Toolsets: Familiarity with ServiceNow and Meraki dashboard.
• Mobility: Experience managing iOS/Android apps and mobile devices.
• Cloud/MDM: Understanding of Intune, Google MDM, JAMF and the Google Workspace suite.
• Soft Skills: A friendly, easygoing personality who thrives in a collaborative team environment.
  
  

You are the "face of IT." Whether you are fixing a high-pressure boardroom issue or guiding a colleague through a software/hardware glitch, you remain calm, professional, and dedicated to the user's success.

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here
  
  

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

What's in it for you?

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup