Estee Lauder Counter Manager - Myer Northland - Part Time

The Estée Lauder Companies; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead, coach and develop our team of Sales Associates, driving sales, service and store operations to meet targets. You will own the end-to-end commercial plan, recruit and retain customers through strategic instore events, CRM excellence, and strong leadership of a high performing team, all within a prestige beauty environment.

This role offers progression within a global prestige brand and a comprehensive training and

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Results oriented with high drive to meet objectives.
• Ability to develop financial plans and manage resources.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through instore events and CRM.
• Provide leadership in store operations and drive performance of the team to deliver premium customer experiences.
• Progress career development within a prestige beauty environment.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Results oriented

Goal setting

People development

Diplomacy

Team leadership

Autonomy

Detail oriented

Organisation

Proactive

Discretion

Tools

Microsoft Excel

Email systems

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel