ER Advisor (P&C) - Coles SO QLD

The Coles Group; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Gym facility

Free parking

Discounts for Coles products

Team member share plan

Job summary

The Coles Group is seeking an experienced HR/ER Advisor to support our People and Culture team. You will act as a trusted advisor to leaders on performance, conduct, and workplace relations, guiding decisions in line with policies and agreements.

You will handle high-volume cases, support investigations, and help minimize risk while coaching leaders to build capability and confidence in their teams.

Qualifications

• Significant experience managing HR/ER cases across performance, investigations, and workplace concerns.
• Strong knowledge of the Fair Work Act and workplace policies.
• Proven ability to influence stakeholders at all levels and provide clear guidance.

Responsibilities

• Provide specialist HR/ER advisory across brands, supporting line managers.
• Manage a broad range of cases with practical, policy-aligned guidance.
• Investigate equal opportunity complaints and maintain compliant decisions.

Skills

HR/ER expertise

Stakeholder influence

Legislative knowledge

Performance & conduct experience

Customer-focused approach

Adaptable & responsive

Job description

A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.

A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.

About the team

People and Culture are dedicated to fostering an engaged and empowered workplace. One that’s strong, diverse and where our team members have exciting career pathways to choose from. We do it by making people’s lives easier through better experiences, useful tools, and by providing ongoing opportunities to learn and grow.

About the Role

Are you a proactive HR/ER professional who thrives in fast‑paced environments and enjoys helping leaders navigate complex people issues? We’re seeking an experienced P&C Advisor to provide specialist support across our portfolio of brands.

In this role, you’ll work closely with line managers as their trusted advisor on performance, behaviour, conduct, and workplace relations matters. You’ll manage a broad range of people‑related cases, offer clear and practical guidance, and ensure decisions are aligned with our policies, enterprise agreements, and the Fair Work Act.

Your key responsibilities will be:

Case & Issue Management

• Providing expert advice to managers on performance management, misconduct, and non‑work‑related injury/illness cases.
• Assess and resolve team member concerns and complaints in a timely and professional manner.

Workplace Relations & Compliance

• Supporting investigations into equal opportunity complaints and employee relations issues across all brands.
• Ensure all advice aligns with legislation, enterprise agreements, and internal policies.

Risk Management

• Identify and assess workplace relations risks, including sexual harassment, bullying, discrimination, and safety‑related matters.
• Recommending strategies to minimise exposure and support compliant decision‑making.

Leader Capability & Coaching

• Coach and guide leaders through people processes, helping them build confidence and capability in managing their teams.
• Provide clear, pragmatic recommendations and communicate implications of various options.

About you and your skills:

HR/ER Expertise

• Significant experience managing HR/ER cases across performance, behaviour, investigations, and workplace concerns.

Strong Performance & Conduct Experience

• Proven ability to manage high‑volume and complex performance, behaviour, and equal opportunity matters.

Stakeholder Influence

• Strong communication, influencing, and negotiation skills with stakeholders at all levels.

Legislative Knowledge

• Solid understanding of the Fair Work Act, workplace policies, and industrial instruments.

Customer‑Focused Approach

• Ability to communicate risks clearly, provide balanced recommendations, and support leaders to make informed decisions.

Adaptable & Responsive

• Comfortable managing competing priorities and delivering timely, accurate advice in a fast‑moving environment.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job‑specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre‑tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email ***************@coles.com.au

Employment Type:Full time