Enterprise Technology Manager

Service Stream Fixed Communications; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working

National career pathways

Discounts

Job summary

Service Stream seeks an experienced Enterprise Technology Manager to lead our Cloud, Network and Infrastructure Engineering team in Melbourne. You will drive reliability, security and performance across a hybrid environment while shaping the technology roadmap and championing automation.

Reporting to the Head of Enterprise Technology, you will manage a senior team, engage with stakeholders, and deliver major infrastructure, cloud and network projects, including Defence contract considerations

Qualifications

• 8+ years' experience across cloud, infrastructure and networking environments.
• Proven experience leading and mentoring technical teams.
• Exposure to database systems would be advantageous.
• Strong expertise in Windows Server administration.
• Hands-on experience with AWS and Azure cloud platforms.
• Solid networking knowledge including LAN/WAN, SD-WAN, firewalls, TCP/IP, DNS, DHCP and VPNs.
• Strong automation and scripting skills using PowerShell, Python and Terraform.
• Experience with SAN/NAS storage technologies.
• Practical experience with Docker and Kubernetes.
• Proven track record implementing and uplifting security controls aligned to Essential Eight ML2.
• Experience with ITSM tools and processes (e.g. ServiceNow, Jira, Change & CAB management).
• Demonstrated success delivering infrastructure upgrades, cloud migrations and technology transformation projects.
• Strong vendor management, stakeholder engagement and problem-solving skills.
• Excellent communication skills with the ability to engage both technical and non-technical audiences.

Responsibilities

• Lead Cloud & Infrastructure Leadership initiatives including AWS/Azure management and cost optimisation.
• Oversee Networking & Connectivity within LAN/WAN and cloud connectivity.
• Drive Automation & CI/CD using IaC and scripting.
• Direct Security & Compliance programs aligned to Essential Eight ML2.
• Mentor and develop a high-performing engineering team.
• Oversee Project Delivery & Governance for major infrastructure projects.

Skills

Cloud engineering

Networking

Automation scripting

Security controls

Education

Bachelor's degree in IT/CS

Tools

AWS

Azure

Terraform

PowerShell

Job description

Primary Location

VIC - Melbourne - 655 Collins St

Service Stream is seeking an experienced and hands‑on Enterprise Technology Manager to lead our Cloud, Network and Infrastructure Engineering team.

This senior technical leadership role is responsible for driving the reliability, security and performance of our hybrid technology environment while leading a team of engineers. Working closely with the Head of Enterprise Technology, you will shape the technology roadmap, deliver strategic initiatives, champion automation and cyber security uplift, and act as the senior escalation point across cloud, networking and infrastructure.

Please note: As this role supports our Defence contract, you must be an Australian Citizen and be able to obtain and maintain a Defence Security Clearance.

About the Role

Cloud & Infrastructure Leadership

• Lead the administration, optimisation and security of AWS and Azure environments.
• Oversee hybrid cloud deployments, cloud migrations and platform modernisation initiatives.
• Design and maintain secure, scalable and resilient infrastructure solutions.
• Manage cloud performance, cost optimisation and resilience strategies.
• Evaluate emerging technologies and recommend opportunities for adoption.

Networking & Connectivity

• Oversee enterprise networking environments including LAN/WAN, SD-WAN, Firewalls, DNS/DHCP, VPN technologies
• Coordinate network upgrades, segmentation projects and cloud connectivity initiatives.
• Act as the senior escalation point for complex network incidents and design decisions.

Automation & Continuous Improvement

• Champion Infrastructure as Code (IaC) and automation practices using PowerShell, Python, Terraform
• Promote DevOps principles and operational efficiencies across the technology landscape.
• Drive continuous improvement initiatives and technical standardisation.

Security & Compliance

• Lead security uplift initiatives aligned to the ACSC Essential Eight Maturity Level 2 (ML2) framework.
• Oversee vulnerability management, security remediation and incident response activities.
• Ensure compliance with organisational policies, standards and change management processes.

Leadership & Team Development

• Lead, mentor and develop a high-performing team of engineers.
• Set priorities, manage workloads, support performance development and foster technical excellence.
• Promote a collaborative, inclusive and knowledge-sharing culture.
• Support day-to-day operational management and strategic planning activities.

Project Delivery & Governance

• Lead major infrastructure, cloud and network projects from planning through delivery.
• Represent Enterprise Technology at Change Advisory Board (CAB) meetings.
• Ensure technical documentation, runbooks and knowledge articles are maintained and current.
• Build strong relationships with vendors, managed service providers and business stakeholders.

About you

• 8+ years' experience across cloud, infrastructure and networking environments.
• Proven experience leading and mentoring technical teams.
• Exposure to database systems would be advantageous.
• Strong expertise in Windows Server administration.
• Hands‑on experience with AWS and Azure cloud platforms.
• Solid networking knowledge including LAN/WAN, SD-WAN, firewalls, TCP/IP, DNS, DHCP and VPNs.
• Strong automation and scripting skills using PowerShell, Python and Terraform.
• Experience with SAN/NAS storage technologies.
• Practical experience with Docker and Kubernetes.
• Proven track record implementing and uplifting security controls aligned to Essential Eight ML2.
• Experience with ITSM tools and processes (e.g. ServiceNow, Jira, Change & CAB management).
• Demonstrated success delivering infrastructure upgrades, cloud migrations and technology transformation projects.
• Strong vendor management, stakeholder engagement and problem-solving skills.
• Excellent communication skills with the ability to engage both technical and non-technical audiences.

Qualifications & Certifications

• Degree in Information Technology, Computer Science or a related field, or equivalent industry experience.
• Relevant industry certifications desirable, including AWS Certified SysOps Administrator, AWS Certified Solutions Architect - Associate, Microsoft Azure Certifications, VMware VCP, Cisco CCNA or CCNP, ITIL Certification (preferred)

About Service Stream

Service Stream is an equal opportunity, ASX-listed business that develops and operates Australia's essential service networks across telecommunications, utilities, transport, defence and social infrastructure. We keep communities connected-and we're proud of the work we do.

Why you'll like working here

• Flexible working: genuine flexibility options available.
• Growth: national career pathways across multiple business units.
• Discounts: retail partners including Woolworths, Airbnb, JB Hi-Fi, Bupa and more.
• Paid leave: parental, cultural, community service, study, volunteering and purchased leave.
• Inclusive culture: we value diversity, inclusion and celebrate exce