Enterprise Master Data Capability Lead

Sigma Healthcare Limited; Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Salary reviews tied to performance

Work from home one day per week

Paid parental leave

Job summary

Sigma Healthcare Limited is seeking a senior leader to establish and drive enterprise Master Data Management across the organisation, starting with Product, Supplier and Customer domains. You will partner with business leaders, operations, IT, supply chain and analytics teams to set strategy and translate it into practical change.

Over the next two to four years you will mature the MDM practice, build governance, stewardship and service delivery models, and define platform requirements with

Qualifications

• Ten+ years in Master Data Management, Data Governance, Data Management, or related disciplines.
• Experience in Retail, FMCG, Pharmaceutical, Healthcare, Distribution or Supply Chain environments.
• Experience establishing enterprise MDM capabilities, governance and service delivery models.

Responsibilities

• Develop and deliver the enterprise MDM strategy and roadmap with our implementation partner.
• Establish governance forums, decision‑making processes, data ownership, stewardship, policies, standards and controls.
• Lead the master data capability across governance, stewardship and shared services with clear accountability for outcomes.
• Manage daily operations, service catalogues, KPIs, SLAs and reporting to deliver reliable services.
• Drive data quality and remediation programs, process standardisation and continuous improvement.
• Manage dependencies and escalations across data domains, building stewardship and engagement.
• Define platform requirements and partner with technology teams to deliver workflow, data quality capabilities.
• Evaluate automation, AI and analytics opportunities to improve master data operations and onboarding speed.
• Partner with senior leaders, providing expert advice and presenting recommendations to executives.
• Develop and manage the annual budget, control costs and identify efficiency opportunities.
• Promote safe working and ensure policy compliance.

Skills

MDM strategy

Data governance

Stakeholder management

Leadership

Transformation

Education

Bachelor's degree in IT or related

Tools

SAP

AI/Automation awareness

Job description

Our Retail Strategy & Integration team supports strategic and transformation initiatives across Sigma Healthcare’s retail business. Working with Retail Operations, IT, Finance, Supply Chain and Commercial teams, we help improve operational efficiency and business performance across our pharmacy network.

About the Role

Based at our Preston Support Office and reporting to the Head of Operations Planning, Performance & Analytics, you will establish and lead our enterprise Master Data Management (MDM) capability across our organization commencing with Product, Supplier and Customer domains. You’ll work with business leaders, commercial, operations, supply chain, technology and analytics teams — and our implementation partner — to set the strategy and turn it into practical change.

Over the next two to four years, you’ll lead the business towards a mature MDM practice: clear ownership and stewardship, consistent standards, measurable data quality, reliable services and technology that supports efficient, connected ways of working. The aim is to improve business performance, maintain efficient onboarding and give teams greater confidence in the data they rely on.

You’ll shape the governance and operating model, build stewardship capability, prioritise platform and workflow improvements, and guide data quality and remediation. You’ll also establish service measures and performance reporting, while identifying where automation and AI can improve day‑to‑day data management.

This is an opportunity to build an enduring enterprise capability and help embed better data practices across Sigma Healthcare at an exciting point in its growth. Following its 2025 merger with Chemist Warehouse, the business brings together community pharmacy retail, wholesale and distribution capabilities.

Role Responsibilities

• Develop and deliver the enterprise MDM strategy and roadmap with our implementation partner.
• Establish governance forums, decision‑making processes, data ownership, stewardship, policies, standards and controls.
• Lead the master data capability across governance, stewardship and shared services, with clear accountability for outcomes.
• Manage daily operations, service catalogues, KPIs, service level agreements and performance reporting to deliver reliable services.
• Drive data quality and remediation programs, process standardisation and continuous improvement across business units.
• Manage dependencies and escalations across data domains, building stewardship capability and business engagement.
• Define platform requirements and partner with technology teams to deliver workflow, integration and data quality capabilities.
• Evaluate automation, AI and advanced analytics opportunities to improve master data operations and onboarding speed.
• Partner with senior leaders and domain owners, providing expert advice and presenting recommendations and outcomes to executives.
• Develop and manage the annual budget, control costs and identify opportunities to improve efficiency.
• Promote safe ways of working and ensure compliance with relevant policies, procedures and risk controls.

Who are we looking for?

• A tertiary qualification in Information Technology, Computer Science or a similar discipline.
• At least 10 years’ experience in Master Data Management, Data Governance, Data Management, Business Transformation or related disciplines.
• Experience in Retail, FMCG, Pharmaceutical, Healthcare, Distribution or Supply Chain environments.
• Demonstrated experience establishing or leading enterprise MDM capabilities and developing operating, governance and service delivery models.
• Experience delivering transformation initiatives across functions and a strong understanding of Product, Supplier and/or Customer master data processes.
• Strong stakeholder management and communication skills, including influencing senior leaders and executives and navigating differing perspectives.
• A proactive, commercially and customer focused approach, with ownership of outcomes and the ability to solve complex problems and work through ambiguity.
• Exposure to MDM, Data Quality, Workflow and Integration platforms, SAP or related enterprise platforms will be highly regarded.
• Experience using AI and automation to improve data management and operational efficiency will be highly regarded.

Why Join Us?

• Grow your career with purpose - Access a wide range of learning and development programs, including our internally designed leadership courses (including our Women in Leadership program) to support your long‑term growth. Be part of a purpose‑driven organisation making a difference in healthcare, working with a collaborative and supportive team.
• Be rewarded for your impact - Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.
• Flexibility that works - Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We're committed to supporting our people through life's important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing, may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.
• Paid parental leave - We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.
• Exclusive savings - Access generous team member discounts across a wide range of products through our partnership with Flare, including company‑wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with CommBank, novated leasing and a team member discount card offering savings in our Chemist Warehouse pharmacies.
• Support when you need it - Tap into confidential Employee Assistance Program services for personal or professional support.
• Onsite convenience - Take advantage of our subsidised onsite canteen for varied and affordable meals, coffee, confectionery and bakery items.
• Easy commuting - Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.