Enterprise Lead

XPT Software Australia; City of Brisbane; On-site; AUD 150,000 - 190,000; Full time

Job summary

XPT Software Australia is seeking an Enterprise Applications Lead to oversee the end-to-end management of a portfolio of enterprise applications in Brisbane. The role acts as the primary liaison among business stakeholders, vendors, MSPs, and internal tech teams to ensure stability, governance, and business value realization.

The role covers service delivery, lifecycle management, vendor relationships, change and release governance, security, compliance, and continuous service improvement, with

Qualifications

• 12+ years of enterprise application management experience.
• 5+ years leading enterprise application portfolios.
• Experience with SaaS and COTS business applications.
• Strong stakeholder management and executive communication skills.
• Experience with multi-tiered and distributed architectural landscapes.
• Experience working with offshore and distributed support teams.
• Experience leading application transitions and service stabilization programs.
• Strong ITIL experience with preferred exposure in Service Now.

Responsibilities

• Own end-to-end service delivery across the enterprise application portfolio.
• Ensure application availability, performance, reliability, and user satisfaction.
• Manage incident, service request, problem, change, and release processes aligned with ITIL practices.
• Lead major incident resolution and business-critical application recoveries.
• Establish service health dashboards and operational reporting.
• Govern application roadmaps, upgrades, patching, vendor releases, and debt management.
• Drive application rationalization, modernization, and optimization initiatives.
• Ensure lifecycle compliance from onboarding through retirement.
• Manage relationships with application vendors and managed service providers.
• Monitor contractual obligations, SLAs, KPIs, and support performance.
• Laise with SIAM for vendor performance reviews and escalation management.
• Oversee application enhancements through Agile ways of working.
• Coordinate testing, UAT, deployment planning, and release governance.
• Ensure successful delivery of business improvement initiatives.
• Ensure compliance with organizational policies and regulatory requirements.
• Support internal and external audit activities.
• Maintain risk registers and remediation plans.
• Drive security and access governance across enterprise platforms.
• Identify automation and optimization opportunities.
• Lead cost reduction and efficiency improvement initiatives.
• Utilize platform analytics to improve user adoption and business outcomes.
• Lead application support teams, analysts, vendors, and SMEs.
• Provide technical and functional leadership across the portfolio.

Skills

Enterprise apps

Stakeholder mgmt

Executive comms

ITIL / ServiceNow

SaaS / COTS

Multi-tier

Offshore teams

Agile / Scrum

Vendor governance

Change management

Release management

KPI dashboards

Security governance

Tools

Workday

Dynamics 365

SAP ECC

Salesforce

Aurion

Kris 21

Coupa

Jira

Confluence

Job description

Enterprise Applications Lead (Onshore – Brisbane)

The Enterprise Applications Lead is accountable for the end-to-end management, governance, support, enhancement, and continuous improvement of a portfolio of enterprise business applications supporting Finance, HR, Collaboration, Quality, Aged Care Community functions.

The role serves as the primary liaison between business stakeholders, application vendors, managed service providers, and internal technology teams to ensure application stability, service excellence, regulatory compliance, and business value realization.

Key Responsibilities

Service Delivery & Operational Governance

• Own end-to-end service delivery across the enterprise application portfolio.
• Ensure application availability, performance, reliability, and user satisfaction.
• Manage incident, service request, problem, change, and release processes aligned with ITIL practices.
• Lead major incident resolution and business-critical application recoveries.
• Establish service health dashboards and operational reporting.

Application Lifecycle Management

• Govern application roadmaps, upgrades, patching, vendor releases, and technical debt management.
• Drive application rationalization, modernization, and optimization initiatives.
• Ensure lifecycle compliance from onboarding through retirement.

Vendor & Third-Party Management

• Manage relationships with application vendors and managed service providers.
• Monitor contractual obligations, SLAs, KPIs, and support performance.
• Laise with SIAM for vendor performance reviews and escalation management.

Change, Release & Enhancement Management

• Oversee application enhancements through Agile ways of working.
• Coordinate testing, UAT, deployment planning, and release governance.
• Ensure successful delivery of business improvement initiatives.

Compliance, Audit & Risk Management

• Ensure compliance with organizational policies and regulatory requirements.
• Support internal and external audit activities.
• Maintain risk registers and remediation plans.
• Drive security and access governance across enterprise platforms.

Continuous Service Improvement

• Identify automation and optimization opportunities.
• Lead cost reduction and efficiency improvement initiatives.
• Utilize platform analytics to improve user adoption and business outcomes.

Team Leadership

• Lead application support teams, analysts, vendors, and SMEs.
• Provide technical and functional leadership across the portfolio.
• Develop support capability, documentation standards, and operational maturity.
• Possess strong communication skill

Essential Experience

Required Skills & Experience

• 12+ years of enterprise application management experience.
• 5+ years leading enterprise application portfolios.
• Experience managing SaaS and COTS business applications.
• Strong stakeholder management and executive communication skills.
• Experience working with multi-tiered and distributed architectural landscapes.
• Experience working with offshore and distributed support teams.
• Experience leading application transitions and service stabilization programs.
• Strong ITIL experience with preferred exposure in Service Now.

Technical Expertise

Enterprise Platforms

• Workday
• Dynamics 365
• SAP ECC
• Salesforce
• Aurion
• Kris 21
• Coupa
• Jira
• Confluence

Service Management

• ITIL Service Management
• Incident Management
• Problem Management
• Change Management
• Release Management
• Service Governance

Reporting & Analytics

• KPI Reporting
• SLA Management
• Executive Dashboards
• Operational Metrics
• Audit & Compliance Reporting

Security & Compliance

• Access Management
• Risk Management
• Vendor Governance
• Information Security Controls
• Regulatory Compliance

Preferred Qualifications

• ITIL Foundation / Intermediate Certification
• Agile / Scrum Certification
• Service Delivery Management Experience
• Experience in Community Care, Aged Care is preferred
• Exposure to Digital Transformation and Enterprise Application Modernization Programs