Enquiries Officer – Privacy & FOI (Casual)

Office of the Australian Information Commissioner; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Office of the Australian Information Commissioner (OAIC) is inviting expressions of interest for casual Enquiries Officers to join the Enquiries team in Sydney. The role supports privacy, FOI inquiries, and guidance to the public as part of Intake, Eligibility and Guidance.

Successful candidates will participate in handling calls, advising on privacy and FOI matters, and managing mailboxes while contributing to OAIC’s mission to uphold information rights.

Qualifications

• Strong written and verbal communication skills and the ability to communicate with influence.
• Proficient computer literacy and ability to use case management programs.
• Knowledge of the Freedom of Information Act 1982 and the Privacy Act 1988 or ability to quickly acquire this knowledge.

Responsibilities

• Support the operation of the enquiries line by answering calls and responding to written enquiries
• Provide written and verbal advice on privacy and FOI to members of the public
• Manage group mailboxes, including responding to incoming correspondence
• Perform other tasks as directed

Skills

Strong written and verbal comms

Communication with influence

Computer literacy

Tools

Case management software

Job description

Office of the Australian Information Commissioner (OAIC) is inviting expressions of interest for casual Enquiries Officers to join the Enquiries team in Sydney. The role supports privacy, FOI inquiries, and guidance to the public as part of Intake, Eligibility and Guidance.

Successful candidates will participate in handling calls, advising on privacy and FOI matters, and managing mailboxes while contributing to OAIC’s mission to uphold information rights.